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why isnt my phone charging Samsung Galaxy
Kenballs
Member

My Galaxy is telling me my original charger is not compatible with my phone. Started last night. Anyone having this problem?

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Re: why isnt my phone charging Samsung Galaxy
Kenballs
Member

also i am trying to access the troubleshooting link on verizon and it keeps telling me to many re-directs. anyone having better service or experience with other carriers?

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Re: why isnt my phone charging Samsung Galaxy
Ann154
Expert
Expert

Have you tried a different charger to see if that works?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why isnt my phone charging Samsung Galaxy
bearone21
Leader

if usb charging, try another port or use the wall charger.

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Re: why isnt my phone charging Samsung Galaxy
vzw_customer_support
Customer Support

Kenballs,


Sorry to hear about trouble with getting your device to charge. We know that not being able to charge your device is a critical issue. Were you able to give it a shot with different outlets or USB ports? With regards to the web-link issues, were you able to try a different browser or clear your browser history/cache?


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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