Hurricane Florence Update.
Community Manager
Community Manager

Hurricane Florence made downfall. The heavy rain and very strong winds could contribute to power outages, tree damage and flooding. During the storm stay safe. Keep updated about weather-related service issues in your area. Check for outages at

In the event of a power outage, here are some quick tips to get you back up and running once your power is restored.

  1. To fix most issues, unplug your Verizon equipment, and plug it back in.
  2. Didn't work? You may have to reset your Optical Network Terminal (ONT) by following these instructions.
  3. Still no luck? Access the My Fios App via a mobile device or visit for answers to common questions or to submit a repair request.

If you are looking to check the status of an existing repair request or are looking to update your request please visit

Please stay safe.

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