We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. While things may look different, you’ll find nearly everything you are used to about Community.
The sign in will follow the former Wireless Community sign in process. You can use My Verizon Member or the Community Only Member account to sign in (Please see the image below). The Fios Community users are being migrated to the new Verizon Community. The launch of the new One Verizon Community will occur at the end of October / early November.
In the unified community, the Wireless and Fios community users have a common sign in where they would be able to sign in either as a Verizon Member or a Community only member. Current Wireless and Fios community users/Verizon members should be able to access the community with their existing credentials (using their User ID or mobile number and password). In some rare cases, you might be asked to reset your password before you sign in to your account.
New Verizon customers who are not community users should be able to access the community by using their User ID or mobile number and password along with the creation of a screen name for the community.
Prospect Verizon customers would have to register as Community only members to sign in to the community. Community only member registration is a simple and seamless process which asks the users to register using a Username (i.e., Screen name on the community), Password and Email address.
Also, here’s a sneak peak on the changes which we would have as part of the revamped community.
Search the community: A prominent search bar that runs across the community to help search and locate various posts across multiple categories and the users.
Ask a question: “Ask a question” CTA on the community navigation is a quick way to ask a question and add thoughts to the community. It helps the users to create posts in various categories, sub-categories and topics and sub-topics. This also allows users to “Make a suggestion” or add “Just for fun” conversations to the community.
Recent discussions: All the recent discussions on the Community Home would have Featured topics, Accepted solutions, Unanswered discussions and All discussions which would allow users to browse and sort the discussions by most recent and top viewed topics.
New Discussion Categories: Categorization of boards has been created and aligned with verizon.com in order to make it easy to navigate through the community. There are multiple ways to find the discussion categories:
- Community Home -> Scroll down to “Browse discussions within categories” section. This allows users to go into sub-categories. Changing the tabs on the Community Home also allows users to see other discussions under other categories.
- From the navigation using the Categories tab: Categories -> Categories Overview section - gives an overview of the all the category boards
- Categories -> Mobile | Home | Accessories | Entertainment - Individual category navigation from Categories tab
Profile cards with new progressive ranks are displayed on hover of each user’s profile image. This is a new ranking structure which is being introduced with the revamped community and would be applied for both wireless and fios community users. The profile card would display the current rank as well as the future ranks which can be achieved. These ranks are purely based on users’ contributions in the community. Users who contribute more have an opportunity to attain higher ranks.
Sales Promotions: Each category from the Community Home will have relevant promotions displayed in a carousel. Additional promotions are also displayed as part of the individual category/sub-category pages.
Member Leaderboard: A brand new revamped Leaderboard which showcases the users who have made great contributions to the community across various criteria: Most Valuable Post, Trivia Champ, Top Solutions Author and Top Kudoed Authors across both communities. “Show full Leaderboard” would take the users to a full view of the Member Leaderboard.
Self-help topics: This section showcases the self-help videos which have been created by the community leaders and are helpful to other users in the community. These are specific to the Fios/Home community and are displayed at multiple places for ease of access.
- Community Home -> Home tab -> Self-help topics
- Help -> Self-help topics
- Information Hub-> Super User contributions
Recent articles & Blogs: This is a section which displays all the “Recent articles” inside the community. “Show all” would help the users browse through all the articles inside the community. “Read more” on each of the articles would take the users to individual article pages.
Announcements: All the recent announcements inside the community are displayed as part of the announcements section. “Read more” on each of the announcements would let the users read the announcement in detail.
Looking forward to a successful launch. The Community Team will keep you informed in the coming weeks.
Thank you!
Nilsa
Community Manager
