999-999-9999
shaneb62
Enthusiast - Level 1

I have text being sent to a 999-999-9999 on my bill is this a blocked number? if so how do you block a number from showing on the bill?

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1 Solution
vzw_customer_support
Customer Service Rep

BullCity11, 

 

We know how important it is for your billing to be correct. When you see all nines in the number for a call or text history, this is because the number could not be captured. It is possible that it was a shortcode, or a text from a longer string of numbers than is captured in a 10-digit mobile number. Sometimes automated text messages come from longer numbers because they are being sent through a computer, rather than a phone. Does that make sense? 

 

MichelleH_VZW

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74 Replies
bearone21
Legend

i don't believe you can decide what's on thebill.

vzw_customer_support
Customer Service Rep

This is a great question Shaneb62. Let me explain the number description of 999-999-9999. I would be a bit confused as well.
Any unavailable" appears when the telephone number for an unbilled incoming call cannot be captured.
Also, "999-999-9999" appears in My Verizon when the telephone number for an unbilled incoming call cannot be captured.

 

Does this provide clarity? 

 

VeronicaM_VZW

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joyaduncan
Enthusiast - Level 1

No, it doesnt since the 999-999-9999 number on my bill is via text.  A text is sent from 000-000-0000 and the response is 999-999-9999.

vzw_customer_support
Customer Service Rep

I apologize for any confusion regarding the numbers displayed on your bill, joyaduncan. We are committed to providing you with accurate information only, and we now need to access your account and review our records. I have sent you a private message so that we can get access to your account and assist you further. Please review the private message that we sent you and reply to it. I am confident that we will be able to clarify your concerns.

 

AntonioC_VZW

Donz30
Enthusiast - Level 1

So what is the outcome. Ive seen 9999999999 txt sent from a phone on my account 

 

jiffypop
Enthusiast - Level 1

Is there a way to find the number behind the 999-999-9999 is?

Tlc1313
Enthusiast - Level 1

I would like to know, the same thing- how can we find out the actual number texting??

vzw_customer_support
Customer Service Rep

We want to do everything we can to get you the assistance you need. Are you receiving weird text messaging from the number you have provided with all 9's? What type of phone do you have? Have you tried blocking the number on your end? MichelleH_VZW

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Alenadupuy1269
Enthusiast - Level 1

You are not understanding. I have 4 phones on my account and my husband has texted a number that is 999-999-9999. So my question is,  is this a way to hide who you are texting?

My4sons19
Enthusiast - Level 1

This is not an answer to your question.   It’s just that I have the same question and am wondering if you ever received an answer.  My husband said he would stop texting two women from work after he took it too far and today I see the 999-999-9999 text sent from his phone on the call log. 

monica93
Enthusiast - Level 1

Exactly the problem I'm having. I wonder is it done through some type of texting media app ? On my bill which shows back-and-forth text messages. 

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vzw_customer_support
Customer Service Rep

I know how concerning it can be to receive a text message from an unfamiliar number. What was the content of this message? Did you reply back to the sender?

 

ChristopherM_VZW

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Tlc1313
Enthusiast - Level 1

I, too- would love to know what the actual number is, texting!  It's not good, to see something like this on a bill, and -can not be explained by giving us, the actual number 

KRIHAR62
Enthusiast - Level 2

Now I am going to reply from my email to the text and will let you know if it shows up as all 0's.

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sacmarine
Newbie

did you find out what the out come of reversing the process was?

Im seeing the same 999 999 9999 to a receiving address and a 000 number as a recieved number on my daughters bill. is this a process of hidding text origins/number ID or is this a preocess that is involved what sending pictures via a phone that allows for emailing as well as texting attachments.?

 

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vzw_customer_support
Customer Service Rep

It is certainly important to know how to read your bill. Gladly we can assist in any way we can. Are you seeing these numbers in the My Verizon application? Do you see this multiple times or just once?

 

GeorginaG_VZW

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Sakora
Enthusiast - Level 2

I have this same problem. can I get answers 

vzw_customer_support
Customer Service Rep

Sakora, we know the importance of being able to know who those text messages are from. Since those text seem to be from a blocked, restricted or Spoofed number, the only way to get any information is to ask your wife about those text.

 

We deeply apologize, but there are industry standards that prevent providers from getting detailed information on blocked or restricted numbers for calls and text. Also, due to federal privacy requirements calls and text are able to have their numbers hidden. 

 

StevenG_VZW

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KMF73
Enthusiast - Level 1

I am having this same thing on my usage.

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Kang1101
Newbie

What is this number I seen a text from it on my bill

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