Been trying to set up my new Apple Watch Series 7 Cellular watch and can't get pass the E911 screen. It's just a blank white screen. Happens both on the phone and on the website under Chrome. I was able to add device on the web using Firefox so it shows in my account, but I still can't get it to work on the phone.
I go to Cellular, Set up Cellular, Set up Cellular
Enter my password then Continue
The plan is picked for me, then hit continue
I see E911 popup quickly then the screen goes white. Have a black band with the Verizon log and a link to cancel at the top. The rest of the screen is white.
Oh wow, I am sure we will figure out what is going on. I am sure you would like to use our watch in our cellular network. Please meet me in a private message. -Amber
So, is this issue solved?
jskaisle-
We want your smartwatch to activate without any issues. Please respond to my Private Note for further assistance.
-Angie
Hello, mine is working now.
For anyone has same issue, please ping to twitter support. Support said they need to manually update/switch with new IMEI unless you purchase watch from Verizon.
Can you help me with this issue as well?
Help is here for you, drmrhrr. We're sorry yo hear your watch is getting stuck on the E911 screen. Let's take a closer look into this. When did this start? Were there any changes to your watch when this started? Have you attempted to restart your watch? -Danielle
Having the same issue. The E911 screen stays there. I've tried through the verizon app and also myverizon.com. Nothing works. I tried resetting the watch, deleting the verizon app and reinstalling. Nothing. It's been 4 hrs where I was chatting with tech support, 1 through the app and one through the website and nothing. One of them added the shared line/number and I have the receipt, but the line or device is not showing up on my account and I still can't connect to cellular on the watch. I go to settings and it says no sim is found. I didn't realize it takes hours or possibly days to activate an apple watch. My iPhone took minutes, I thought this would have been the same (at least the verizon website makes it sound like you can activate it at home). I read the series 3 had similar issues, so I don't know if they were never fixed. There goes using it for a run in the morning 😞
We certainly want to ensure you get your Apple Watch fully connected with your service and iPhone, ADH1. To better address this and ensure it does get connected, please send us a Private Message. *Zaak
Yep, I am on day 3 of trying to get it set up. Spent almost an hour on the phone with support and that did no good. I do show a line in my next month's bill showing that I will be paying for the watch cellular, but not able to use it. I tried to respond to the person on this board and got nothing, no response.
OMMF, I apologize for the difficulties you are experiencing with activating your watch. Are you still experiencing difficulties with activating your watch? What exact issues are you experiencing when trying to activate your watch? -Shelly
It's working now. It was the same issue that everyone else in this thread was talking about. Couldn't get past the e911 screen when trying to add the watch to my account.
I still have issue.
As seen, after selection of plan for replace device, it is going to be blank screen after brief display of E911 screen.
Hope this video can explain to @vzw_customer_support what the issue is.
I contacted Verizon on Twitter and they were able to get my watch connected. I would recommend going that route for anyone that has trouble.
Got tired of dealing with online support so I went into the store. As soon as I mentioned that I was trying to setup a Cellular Apple watch the person said they can't help. It's a Verizon issue and it's being worked on. I wish someone would have said that 3 days ago I wouldn't have wasted hours working on it.
Yeah, I also have exactly same issue and I follow this chat if any answer post.
Having the exact same issue and went in a few loops with multiple tech support members. I have an incident open, but this feels like a larger activation issue that is brewing…
Same issue here as well. Verizon tried to blame it on Apple. Verizon also said no active issues have been reported to us. Typical issue of no one having accountability at Verizon.
I’m having the same issue. Hopefully they are listening and resolve it quickly.
Toddkammeyer, we can help update the E911 address for your Apple Watch. We've sent you a private message to further assist. Thank you.
- Alan
I visited a Verizon store earlier today and had a similar experience activating my Apple Watch Series 7. The rep tried multiple ways to transfer my cellular package from my old watch to my new. This included using their tablet to transfer the IMEI, try creating a new cellular plan for the new watch and other attempts. She said that she was hitting the E911 screen as well and was unable to proceed. She had called someone higher up in a call center and had a conversation with them. The individual looked into it with his manager. The rep on the phone confirmed that Verizon is having an issue with their activation server for watches. The rep on the phone could not give an estimate but it seems they are aware of the issue to some extent. I just tried about 10 minutes ago with the E911 screen briefly appearing and then going blank unable to enter any data for it. I hope this helps, just my experience!
Start a new topic or ask questions in the open forum.
