Been trying to set up my new Apple Watch Series 7 Cellular watch and can't get pass the E911 screen. It's just a blank white screen. Happens both on the phone and on the website under Chrome. I was able to add device on the web using Firefox so it shows in my account, but I still can't get it to work on the phone.
I go to Cellular, Set up Cellular, Set up Cellular
Enter my password then Continue
The plan is picked for me, then hit continue
I see E911 popup quickly then the screen goes white. Have a black band with the Verizon log and a link to cancel at the top. The rest of the screen is white.
Same issue with my Apple Watch 7. Hopefully someone finds a solution soon. Thanks.
We're sorry to hear that your Apple Watch Series 7 (Cellular watch is getting stuck on the E911 screen. Let's work together to get this resolved. Has this happened before? Were there any recent changes to your Apple Watch S7? (e.g., software update, etc.) We'd like to help. Thanks!-Robert C.
Just adding a +1 here -- I have exactly the same issue as the original poster. Getting stuck on the E911 screen after selecting a plan. I bought a 41mm Series 7 GPS+Cellular (Stainless Steel, Graphite) from the Apple Store.
Thank you for sharing such detailed information. We'll do everything we can to get your Apple Watch Series 7 working correctly (e.g., Apple Wat ch getting stuck on the E911 screen).
Have there been any recent changes with your Smartwatch? (e.g., software update, etc.) We certainly don't want to have you repeating troubleshooting steps that you may have already completed. What troubleshooting steps have you completed? -Robert C.
Hi Robert,
No change point in my case that would trigger the issue. I just purchased the series 7 Apple Watch yesterday and just trying to add the watch cell service. After I select the plan (only choice is $10/mo), it tries to go to the next step (e911 something), but the screen shows for less than a second and shows a blank screen. The issue is the same as how all other members are describing. Please investigate and let us know the resolution.
I am having the exact same issue. Spent hours on support with Verizon and finally they told me it was a problem with my watch. How are there support reps not aware this is a bigger issue??!! Then I spent hours on support with apple, then went into apple store. It was an apple store guy who finally went onto Verizon forum and found these threads. So annoyed
Here's a +1 on this issue with my new AW Series 7. I've spent a few hours in chat/on the phone with Verizon support people and keep running into issues with disconnects and not getting anywhere. It took a couple hours just to get my AW Series 6 removed from my account. Very frustrating, and now I have a watch with no cell service.
We're sorry to hear about your experience. Our goal is to help. To clarify, are you experiencing a blank screen after choosing a plan for your watch? -Corey
Yes, I see something about 911 pop up briefly and then the screen blanks out to just a white screen with no way to acknowledge or proceed.
Hi Corey,
If your goal is trying to help, I would suggest that your team reads all of the posts here, summarize the comments and investigate. Asking such fundamental question related to the issue shows the level of low urgency from Verizon.
@vzw_customer_support My suggestion is open internal trouble ticket to web developer.
looks like parameters that passing from plan selection to E911 page breaks page display.
Plz open a ticket to web developer.
If you go into regular phone settings and try to update your WiFi calling address, you’ll get an error that says spg.vzw.com the Operation timed out. Clearly a VZW outage with some service. This does not happen on all accounts, my wife’s phone gets this error and can’t activate a watch. My phone, on a business account does not get the error.
Mikef75, if your wife is still having an issue activating her new Apple Watch 7, please have her reach out to us directly to complete the activation on her account. I've completed several activations for customers who have reached out to us via Twitter DM or Facebook PM and it's much easier to have us add the Apple Watch 7 to the account via the digital SIM and enter in the E911 address via our systems than when the watch attempts self activation.
-Ebony
This proves to be the opposite of what happens when we reach out. No one at Verizon seems to be interested or capable of getting this setup.
On another note, I can update my 911 address on my phone, but still get the blank page when adding cellular to the Watch.
I stand corrected. Verizon was finally able to register it. Took a reboot of the phone for the plan to show up, then a reboot of the watch to get it going.
All good now.
I just chatted and gave them the IMEI.
Glad to hear everything is working now. Please let us know if you need assistance with anything else. *Lisa
I sent a DM to @VZWSupport on Twitter and a support rep was able to get my Watch activated. It was pretty easy, so if you're having this problem I'd recommend trying that.
Just got mine activated, the fix os for the support rep to remove your old watch and add the new one with the IMEI number, took about 15 mins…all set here…you do have to call support though
I'll definitely call support then. Seems I need to anyway as I'm looking at my future bill and it lists more than one apple watch line added when I currently have none.
Sj9135938573,
We want you to know that we are interested. Our goal is to ensure that you have the best experience possible on that watch. When did this issue start? Did you recently update the software or download a new application to it?
-Lasina
I'm on Day 3 with new S7 and no success. Over 6 hours working with Tech Support. So frustrating. I'll try twitter I guess.
Start a new topic or ask questions in the open forum.
