Asurion iPhones rebranded!

[Mschlag]

I just received my replacement phone from Asurion after a total loss. On the back of the phone it states it’s an “Asurion Refurbished” phone on the back. I feel this lowers the value. It’s depritiated because of the label. It’s no longer an IPhone it’s an Asurion IPhone. I want a refund for my insurance! Keep the Asurion Iphone! 

[glitchedpixel]

Take it up with Asurion. Phone already had depreciated value from being a refurbished model. Never heard of Asurion putting their own branding on the phone, but I wouldn't be shocked if it was from the result of people selling refurbished iPhones as new.

At any rate, iPhone users shouldn't be using Asurion to begin with. That's what Apple Care is for.

[vzw_customer_support]

Mschlag, we are sorry to see you are unhappy with the Asurion replacement device. You can rest assured their phones have been inspected and refurbished to high-quality standards. If you do not feel comfortable with their product please reach out to Asurion at 888-881-2622 for further support.

GilbertoL_VZW

[boringusername]

Why you bringing this up here? Asurion is not Verizon. Next time use Applecare

[mama23dogs]

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@Mschlag wrote:

I just received my replacement phone from Asurion after a total loss. On the back of the phone it states it’s an “Asurion Refurbished” phone on the back. I feel this lowers the value. It’s depritiated because of the label. It’s no longer an IPhone it’s an Asurion IPhone. I want a refund for my insurance! Keep the Asurion Iphone! 

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Did you read your insurance policy?  (Rhetorical question).  You agreed to accept a new or refurbished phone or a phone repaired with new or refurbished parts.  

 Verizon has nothing to do with it, it’s between you and Asurion.  

[JPM2]

I just received an Asurion phone after mine had water damage. The home button sticks, the battery terrible, and the volume changes randomly. Apparently when you take these refurbished Aurion phones apart, they have very few actual Apple parts left. We have 7 lines with Verizon, have been loyal customers for over a decade, and  yes, I do think Verizon is responsible for its  decision to partner with Asurion.

The only option is to send it back to Asurion and hope you get a better refurbished one. The Asurion lottery.

[boringusername]

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@JPM2 wrote:

I just received an Asurion phone after mine had water damage. The home button sticks, the battery terrible, and the volume changes randomly. Apparently when you take these refurbished Aurion phones apart, they have very few actual Apple parts left. We have 7 lines with Verizon, have been loyal customers for over a decade, and  yes, I do think Verizon is responsible for its  decision to partner with Asurion.

The only option is to send it back to Asurion and hope you get a better refurbished one. The Asurion lottery.

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You know who the other cariers use? ASURION. If you have iPhones get Applecare.

[mama23dogs]

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@JPM2 wrote:

I just received an Asurion phone after mine had water damage. The home button sticks, the battery terrible, and the volume changes randomly. Apparently when you take these refurbished Aurion phones apart, they have very few actual Apple parts left.

Read my previous post and the insurance agreement.  Re ‘refurbished phones and parts’

We have 7 lines with Verizon, have been loyal customers for over a decade, and  yes, I do think Verizon is responsible for its  decision to partner with Asurion.

Until recently there was no other option   Asurion was the only full service mobile insurance provider.  All carriers use them  AT&T, t-mobile, etc. 

The only option is to send it back to Asurion and hope you get a better refurbished one. The Asurion lottery.

Well yeah.   Isn’t that what you should do when sent a defective product?  I believe Asurion covers its replacements for 30 days, depending on its agreement with Verizon   

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FYI as of last fall Apple provides full coverage insurance.  

[vzw_customer_support]

We do appreciate your loyalty to Verizon. Having a working device especially after having it replaced due to damage is important. All major carriers do use Asurion as the Insurance Provider. We have a great relationship with them and expect nothing but the best when a claim is filed. Since they have provided you with a device due to damage they will maintain the warranty with your phone. You must work with Asurion directly for any device issues. Asurion can be reached at 888-881-2622.  AlbertoR_VZW

[troar]

I am just dealing with Asurion now. Here's the thing I had my screen replaced then it started to glitch out and now they sent over a replacement device. All fine and dandy but wait! I need to send my phone that I already paid in full back to them? Or I will face a $300 fee? Really? A phone that already bought that belongs to me. hmmm... Also just to clarify this is the first time I have used this insurance within 5 years. Do the math: 15 bucks a month times 12months times 5 years equals, not worth it! 

[mama23dogs]

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@troar wrote:

I am just dealing with Asurion now. Here's the thing I had my screen replaced then it started to glitch out and now they sent over a replacement device. All fine and dandy but wait! I need to send my phone that I already paid in full back to them? Or I will face a $300 fee? Really? A phone that already bought that belongs to me. hmmm... Also just to clarify this is the first time I have used this insurance within 5 years. Do the math: 15 bucks a month times 12months times 5 years equals, not worth it! 

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And what do you think happens if your auto insurance totals your car? What's left of the car belongs to the insurance company and they send you a check, less deductible,  for whatever the Kelley blue book value is at the time of its demise. This is no different.   
  Personally I do not believe insurance is a good purchase.   It does not make good financial sense over just putting the money aside every month yourself. However if you are implying that it is not what you signed up for, or a scam, that would be incorrect.  

[timbershake]

Insurances are probably the BEST investment anyone can make. You think the average american is going to put money aside?? You are unfortunately dreaming, though I wish that wasn't the unfortunate truth. I will never be a day without my insurance, thank you Verizon!

[Ashley60]

The same thing happened to me. When I purchased the insurance from Verizon the sales person did not say anything about refurbished phones, he just said in case of loss or damage I will be issued a replacement with deductible. Now after paying 15 dollar for 30 months (450 dollars) and paying 199 deductible they send me a refurbished fake looking phone. Basically I don't trust this phone to be an iPhone,  it looks like the fake iPhones they sell on the internet, the accessories are fake, its a ripoff   

[vzw_customer_support]

Thank you for bringing this to our attention. Asurion is our insurance provider and they have their own set of policiesif you have any questions in regards to Asurion's policies or procedures, you can reach them at 1-888-881-2622 or you can reach them through their Twitter page https://twitter.com/Asurion or Facebook page: https://www.facebook.com/Asurion/

MariaV_VZW

[HouseofCortez]

I feel for you that happened to me and some of these community members will get on here defending verizon and Asurion.   I say if you sell it to us and push it at every step your responsible but verizon doesn’t care about its consumers only its profits

[mama23dogs]

Stating ‘how things work’ is factual, not defending.  

Since I’ve responded more than once, I’ll assume you might have aimed it at me.  Maybe not.  Maybe at the one person who apparently swears by insurance.
 
If it was aimed in my direction, you didn’t actually READ all of my replies.  Like where I wrote I don’t use it, or don’t think it’s a good ‘investment’.    The rest was just factual information.  Most of which is available before you sign up, or emailed after you sign up.  It’s up to you to read it and decide if it’s for you.  

I do hope you read all the AppleCare+ insurance information and limitations.  Like how if you don’t have find my iPhone on, they won’t cover theft or loss.  

[HouseofCortez]

Poor customer service right there you just simply handed off the problem instead of addressing the low quality of assurion insurance. I have been ripped off by assurion too many times to continue to contribute to the version assurion lack of concern or quality 

[mama23dogs]

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@HouseofCortez wrote:

Poor customer service right there you just simply handed off the problem instead of addressing the low quality of assurion insurance. I have been ripped off by assurion too many times to continue to contribute to the version assurion lack of concern or quality 

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Asurion is the insurance provider for almost every carrier that offers it.   It’s not mandatory.  If your not happy, don’t use it.  Verizon doesn’t control Asurion, and you agreed to non original parts.  read section 4 and 5
https://www.verizonwireless.com/support/file-a-claim-faqs/

Verizon didn’t break your phone.   They are not responsible for it, that’s why insurance exists.  The response would be the same from any carrier.  

[HouseofCortez]

You must be an Asurion robot.   I have stopped using them I moved all my phones to apple care.  It runs a monopoly on insurance providers for phones which is an anti competitive practice.   I’m paying for the service this isn’t a hand out they should provide a replacement that is comparable and not branded with their name all over.  People like you love companies more than a person it sickens me  

[SuthernChk]

I agree... and not just once, multiple times in this thread the Community Manager’s response has been “deal with it, what are you going to do” essentially. As Verizon’s partner, doesn’t it make sense for Verizon to escalate the specific concerns to Asurion, if customer care is a priority? While AT&T probably uses Asurion as well, my best bet is going to AT&T or Sprint and getting AppleCare. Comfort and Complacency apparently have bred contempt for customer concerns. Not for any other reason than Verizon’s complacency & expectation that it’s okay to give a “get with it or get lost” response, multiple times, I’m out ASAP. Money talks, not posts, is what I’ve just figured out.

[Tigerstep]

@SuthernChk 

What response were you expecting to get? It's not a carrier's job to make sure someone doesn't break their phone or prevent it from being stolen.

There is no probably, all carriers DO use Asurion. Asurion coverage is NOT mandatory. Verizon does NOT own Asurion. If an iPhone user wants coverage, they go Apple Care.