Cannot group text with multiple platforms

[petercalkins]

On my iPhone 7, I can neither send nor receive group text messages when the group includes non-iPhone devices.  Individual messages will go through to these users, and groups among iPhones, but not groups with both iPhones and other platforms.  MMS and Group Messaging are activated, iOS updated to 11.1.1.  Is there a  solution to this problem?

[vzw_customer_support]

Petercalkins, being able to send out group messages without any issues is so critical. Let’s turn this around together. When did this first start? Does this happen with multiple non-iPhone numbers or just one in the group? What happens when you send the group message (error message, etc.)? Please make sure your “Send as SMS” option is enabled by going into Settings > Messages > Make sure iMessage and Send as SMS are turned on (double check to make sure MMS Messaging and Group Messaging are still on and that none of the numbers are in the Blocked option). Please notify us of the result.

SeanC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[petercalkins]

Thanks for responding.  I've had this issue at least as long as I have had this phone (like six months) but perhaps even longer.  When I try to send a group message across multiple platforms I get a little red "Not Delivered" note.  When people try to group text me with multiple platforms, I simply don't get the message but they are not notified I was excluded.    Yes, "Send as SMS" is turned on as are MMS Messaging and Group Messaging, and it says I can be reached by imessage at the phone number, two e-mails and icloud.  I have no numbers blocked at all.

My wife and I have also compared our settings - she is also an iPhone 7 though she has ATT service - and they all seem to match, though she doesn't have this problem.  I talked with Apple today and they sent me to you.

Next idea?   

[petercalkins]

Oh - it happens with multiple non-iPhone numbers as well - my sister on a Motorola device, my son on a Samsung device, etc. 

[vzw_customer_support]

Those clues point me in this direction, petercalkins. Sign out of my Apple ID in message settings (Settings> Messages> turned off iMessage) . Next restart your phone, and head back to Settings > Messages to turn on iMessages. Let us know your results.

DavidH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[petercalkins]

David, I followed your suggestions above, then tried to send a group text message to an iPhone and a Samsung - same result, a little red "Not Delivered".

Next idea?

[vzw_customer_support]

We appreciate you sharing these details with us. Working together, we will get this resolved. There is another setting we  will need to check. Please try settings>messages>send and receive. Please tell make sure taht your cell number is one of the addresses with a check mark by it. We will be here for the results.

Verizon_Customer_Support

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If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[petercalkins]

Simple answer ... Yes.  More detail ..... In the "you can be reached at" box, my cell number is listed and checked though in a grey type, while my e-mail addresses are also listed and checked, but in black.  In the "start new conversations from" box, all possible locations are listed in black type, but only my cell number is checked.   

[joeym_vzw]

Thank you for checking on that for us, PeterCalkins. What we are going to try next is to "reset all settings" in your device. This will not delete any of your personal settings. It will put back to default any customization's you have made to your device like (WiFi & Bluetooth connections, wallpaper, and any specialized ringtones for any of your contacts). If something in your device is causing this issue, this step will help clear it out. To reset all settings in your device, please go into settings>general> reset> and tap on reset all settings. When your device powers back up, retest and see if the issue persists.

JoeyM_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[petercalkins]

Unfortunately, the problem still persists - after resetting as suggested, I get the same “Not Delivered” notation to my test message.

Peter Calkins

Sent from my iPad

[vzw_customer_support]

I am not giving up on this Petercalkins. The last time we spoke I seen that you had the 11.1.1 update. Have you downloaded the new https://www.verizonwireless.com/support/apple-iphone-7-update/ software? Have you tried using Verizon Messages + to see if you get the same issue? If not, please try and advise.

AmberF_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!t

[petercalkins · Accepted solution]

I couldn’t download the update software through the link you provided - got an “unexpected problem” note.  However, I did download the Verizon Message + app, and when I tried sending a test message through that, got a pop-up that says Integrated Messaging service is unable to send the message because this mobile number does not support multi-media messaging, and suggests I contact the Account Owner for the number to enable multi-media messaging.  This is a corporate phone, so that may be the issue - I’ll connect with our internal IT team on Monday to see what they say.

Peter

Sent from my iPad

[vzw_customer_support]

Petercalkins, thank you for getting back to us on what steps you have tried. Please let us know how it goes after you have spoken to your IT department.

NicoleT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Djmcats]

Was this issue resolved?  Having the same problem with iPhone 6S and now XR

[soonghun]

I have the same problem with Iphone 7 on Verizon Prepaid. Can't group message to Iphone and Android. The Verizon rep told me it was a platform issue and I should use Verizon Message Plus. That works. However my buddy who is on AT&T Iphone does not have an issue and says it's Verizon issue.

[erinh7]

I also have a Verizon prepaid account, but with an iPhone XS and I'm having the same problem. The Verizon messaging app works for me as well but I don't really like it and would prefer to be able to use my phone's messaging app. I know Apple is looking into the issue, but based on what you said, I hope Verizon is looking into it on their end as well.

[MarjorieAnne]

I have the same problem. The people at the Verizon store we're unable to help and I have tried all of the fixes you have suggested above. This is incredibly frustrating. 

[vzw_customer_support]

Nobody here wants you to feel frustrated, MarjorieAnne. I can tell that a lot of time has been invested thus far, and we apologize to have you repeat steps. There are a few types of group messages, and we want to be sure we focus on the proper one. What is the make and model of your device?
What are examples of other devices in the group?

Do incoming messages arrive? Do outgoing messages deliver?

DavidH_VZW

[MarjorieAnne]

I have a brand new iphone 11 and my husband has a new Samsung (don't remember the model now, but I can send later if relevant).  My son and daughter have older iphones.  When they send a text that has my husband and me included, he gets it and can respond.  I get it, but can't respond.  I can text my husband individually and he can text me.  But as soon as there is a Samsung and an iphone mixed, I can't send or receive.

[vzw_customer_support]

Thank you for the insights. Would you please tell us, what is the application you are using for the group messages? Do you receive and error message when you try to reply?

MariaV_VZW

[matkittle]

Hello, I'm having the same issue:

I can receive group mms, but I can't respond in the thread: one iPhone user, the other an Android user, as described above. The only way I can get it to semi-work is going into Settings > Messages > Group Messaging set to OFF. The problem there is that when each user replies, it replies in a separate message thread.

1. iPhone 11 Pro Max
2. Native iPhone messages App
3. Verizon Prepaid

Judging from this message board, this appears to have been an issue for a while...