Why do telecom companies make it frustratingly difficult for a customer to manage their account? I have been promised a veterans discount. I have tried for two months to activate. I have failed, just like the agent that was trying to help me today. We end up in a revolving door going from ones website to another to another.
I give a rip about the rollout of iPhone 11. If they can't get my iPhone X to function, why upgrade? Why not just disconnect.
If my issues are not resolved this week, I will disconnect and avoid further data communications. Life does not have to be this difficult!
We would never want you to leave us. Your satisfaction is paramount to us. We appreciate your loyalty and I would love the opportunity to help. To better assist you, we would like to work with one issue at a time. What type of problems are you experiencing with the iPhone X?
ChristianP_VZW
@RadRevD wrote:Why do telecom companies make it frustratingly difficult for a customer to manage their account? I have been promised a veterans discount. I have tried for two months to activate. I have failed, just like the agent that was trying to help me today. We end up in a revolving door going from ones website to another to another.
I give a rip about the rollout of iPhone 11. If they can't get my iPhone X to function, why upgrade? Why not just disconnect.
If my issues are not resolved this week, I will disconnect and avoid further data communications. Life does not have to be this difficult!
Wow. That’s some At&t level response you got. I switched to get away from that. 🤯
To get your veterans discount applied, take your paperwork (don’t recall what they call your release papers) to a company store. Veterans discount does not apply to prepaid.
The iPhone is an Apple product If it’s a reception problem, switch carriers If it’s a Phone problem, it’s under warranty with Apple for 1 year. Contact Apple directly for replacement.
Start a new topic or ask questions in the open forum.
