1 Solution
I was able to create a Disney+ acount using the link provided by Verizon, but then it took me to a screen to either "Start free trial" or to "Buy Now". There is no option to continue with Verizon 12 month promotion. I have called Verizon, I have chatted with Verizon, and I have emailed Verizon, all with no help or resolution.
Can someone please help?
Solved! Go to Correct Answer
The issue has now been resolved. It took 4 calls to Verizon, numerous hours on the phone, and two tickets opened to the "escalation team" for my issue to be fixed.
Gator15bait, we want you to be able to enjoy Disney+ on us. We value your time and apologize for the experience you're having when attempting to enroll. Let's take a step back. Do you currently have the Disney+ application installed on your device? If so, please remove it. Next, use the steps mentioned here: (refer to Eligibility and sign up #1 & #2) http://spr.ly/660313Iy9 to sign up for Disney+ on us for 12 months. Once complete, please advise of your Disney+ results.
ChakiaH_VZW
My issue was I did your walkthrough then it said my Redeemable code was taken. I haven't even used it yet and I didn't do anything different to what you said. Now it wants me to pay for monthly with the account it made me set up. Can you guys just give me a new code or something or is there some way to reset the promotion so I can actually use it instead of it failing on arrival?
We do have a work around for this issue. Sending aPrivate Note. BrittanyC_VZW
I have the same problem with my code being invalid. Can you please send me the workaround as well?
Rooster65, we know the importance of enjoying the magical content of the Disney+, we want to guide you in the right direction. Please use this link to set it up: m.vzw.com/m/Disneyplus. Let us know how it goes.
GilbertoL_VZW
My code also said that it was expired or non redeemable. Did you get yours to work?
I had the exact same issue called Verizon and I was told I need to call Disney plus instead of just receiving a new code which the wait time for Disney plus is an hour minimum. I was like you have got to be kidding and I been reading other post and when ppl call them Disney will say it's a Verizon issue. What I am worried about I am losing days on my 1 year free
Ty, we want to ensure you get the promotion you qualified for. Have you tried deleting the Disney+ app and redownloading from our Disney+ page? MichelleH_VZW
So we can turn this around and get you set up, let's take a step back and start via the Verizon Wireless website.
First, you will sign in here:
https://verizonwireless.com/my-verizon/
After that, you can then click on this link below to manage the Disney+ account.
https://myvpostpay.verizonwireless.com/ui/acct/ao/disneyplus
What happens when using that second link? Are you able to completely log into Disney+?
DavidH_VZW
Same problem as mentioned above. When I log in with the second link it says renew subscription and then gives me the monthly and annual price options.
Clicked the link and got this
Oops, there seems to be a problem.
I'll have to agree with that statement.
Partrek-We are sorry to see you have had a problem with Disney+. We never want to aggravate you.
What happened when you tried to add Disney+? Were you ever able to enroll?
Did you follow the steps listed here https://www.verizonwireless.com/support/disney-faqs/#signup
TamaraH_VZW
Tamara,
I finally reached Verizon via phone. My ticket was sent to the "escalation team". However, no one could provide me contact information for the "escalation team", nor could tell me when the issue will be resolved.
It has now been two weeks since my issue began. Is there another way to escalate my issue?
I had this same issue. Did you ever get resolution? I have called both Verizon and Disney who point me back to each other. Since Verizon provided the bad code I tend to put the blame back on them.
The issue has now been resolved. It took 4 calls to Verizon, numerous hours on the phone, and two tickets opened to the "escalation team" for my issue to be fixed.
I'm in the same situation. Contacted customer service days ago, and still nothing.. They did manage to put an overpriced YouTube option in my choices though. Quite aggravating.
I am having the same problem still. I was told by a verizon Disney+ specialist. that this problem wou;d be solved within 5-10 business days and we would receive an email. Still no email, still cannot access Disney + online, on app or through roku. But my plan shows that I have signed up for it. When I login to account, it wants me to pay for Disney +. It has been over 3 weeks. Has anyone had this problem resolved?
Diane & Bryan Lauer
We’re all excited about the Disney+ partnership and we want you to take full advantage of the promotion. Sorry to see that you continue to have problems. Have you tried setting up on your computer or tried using a different login for Disney+?
ChristianP_VZW
Start a new topic or ask questions in the open forum.
