How do I activate my iPhone 7?

[CHELSAUR94]

I got my iPhone 7 and went through the whole process on the phone to set it up, but when I was done my phone was not connected to Verizon. I tried resetting it and erasing all data and going through the whole set up process again. I also went through the activation process on my verizon account 3 times and removed the sim card twice. None of it worked. I did not have my old phone turned off when i initially set up my iphone 7, which I read can cause issues during activation. Any ideas on what I can do to get my phone to connect to Verizon?

[vzw_customer_support]

We want to make sure that you have a properly functioning device, Chelsaur94. It's concerning to hear that your device refuses to activate. Have you tried running through the Activation Process with your old device powered off?

HarleyE_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[CHELSAUR94]

I tried this but still nothing.

[CHELSAUR94]

Could I replace the sim card in my IPhone 7 with the sim card in my old IPhone 5?

[Ann154]

If they are the same size, you could use the old SIM card in he new phone.

[vzw_customer_support · Accepted solution]

Hi CHELSAUR94,

Thanks to Ann154 for your response. I can clarify this for you. Since the iPhone 5 and the iPhone 7 both use nano SIM cards, they can be used in both devices.  This can be verified at https://www.apple.com

ChristinaB_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SuzyQ]

Be sure your old device is powered OFF, and that your wifi is also OFF - it needs to connect to the Verizon cellular network to activate, and having wifi on intereferes with activation.

As soon as it's activated you can switch back to wifi.

[CHELSAUR94]

Tried this but it still didn't connect. I even took the sim card out of my old phone so it is no longer connected to Verizon, but that didn't work either.