An Accepted Solution is available for this post. Jump to solution.

How do I unlock my device after an update?

jagudelo
Newbie
‎03-30-2016 08:59 AM

i don't have a pin to unlock my iPhone after update what I have to do?

Labels (1)
Labels
0 Likes
Reply
1 Solution
An Accepted Solution is available for this post. Jump to solution.
vzw_customer_support
Customer Service Rep
‎03-30-2016 09:48 AM

jagudelo,


Let's get you back into your phone. We know how critical being able to remain connected is. If you just completed a software update and the phone is asking you for a pin you don't recall using, you'll probably need to restore the phone using iTunes. Here is the list of options Apple provides and how to perform them: http://apple.co/1VTD0QL


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Reply
1 Reply
An Accepted Solution is available for this post. Jump to solution.
vzw_customer_support
Customer Service Rep
‎03-30-2016 09:48 AM

jagudelo,


Let's get you back into your phone. We know how critical being able to remain connected is. If you just completed a software update and the phone is asking you for a pin you don't recall using, you'll probably need to restore the phone using iTunes. Here is the list of options Apple provides and how to perform them: http://apple.co/1VTD0QL


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply