I can't set up my personal hot spot

[BEVWIL26]

I follow the instructions for setting up a mobile hot spot (personal hot spot with iPhone 7 Plus) but I can't find what I am supposed to do to set this up.  Can anyone help me?

[steveng_vzw]

BEVWIL26, we know how important that great feature is to share your data. We are happy to help. Here is a link with the steps on where to go to set up that features within your phone Set Up Personal Hotspot - Apple iPhone 7 / 7 Plus | Verizon Wireless

StevenG_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[BEVWIL26]

I think I might know why I can't set the hot spot up.  Even though my plan shows that the mobile hot spot is included with my plan, it appears that it is only included with the unlimited data selection.  If this is true, please let me know.  Otherwise, I no longer have the hot spot with my upgraded phone.

Thank you.

[Elements]

I have an iPhone without the unlimited plan, and have mobile hotspot, so the unlimited plan is definitely not required. That said, you may want to call in to Customer Care to verify that the mobile hotspot feature is still enabled on your account after the device change. But if it is, and the normal steps aren't working, I would perform a Reset Network Settings (Settings > General > Reset > Reset Network Settings), verify mobile data is enabled (Settings > Cellular > Cellular Data), then then try turning Personal Hotspot on once again.

[vzw_customer_support]

Elements is absolutely correct. We can make sure that it is still setup for you. We have sent you a Private Message to obtain some other additional information.

[claytondshockley]

I changed my plan to unlimited, and now I cannot set up my personal hotspot.  What should I do? 

[vzw_customer_support]

claytondshockley, 

We want to make sure you are able to enable your Personal Hotspot. Have you checked to see if you have the Mobile Hotspot feature on your line?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

[jeanlinmark]

I have the same problem, need help!

[AMAKEE86]

I can’t get my personal hotspot set up.  The link that I’m directed to does not work

[vzw_customer_support]

We are here to help you with anything that you need. Before we get started, have you contact Verizon to make sure that your hotspot is turned on in our system? What happens when you try to use the hotspot feature? Do you get an error? 

[JCMAC44]

I’m having the same problem, when it says I need to set the hotspot up in cellular settings, I tap on a link that sends me to a page that doesn’t exist and says error 

[vzw_customer_support]

JCMAC44, having personal hotspot issues can be frustrating, especially since you need it to carry out daily activities, we want to find a fix. When did the issue start? Any recent changes? Aside from the personal hotspot dilemma, any other problems?

GilbertoL_VZW

[April81]

I have the iphone x and also have the hotspot carrier but when I updated my phone I can no longer activate my hotspot. It tells me to set up my personal hotspot and when I click on the link it takes me to a page that no longer exists "this version of my verizon app is no longer supported." I have the latest my verizon app so that is not the issue. I have read two pages of people having the same issue and I am seeing is someone from customer service asking when the issue began, what the problem is, yada yada yada! Not for nothing but when the admin sees this many people having the exact issue with their phone, dont you think instead of asking questions that none of us truly even have the answer to, you should try to help us resolve the issue. If we knew what the issue was, we would not be on a Verizon feed asking for help after explaining what the general issue is. I have had Verizon for over 10 years and with all do respect, this carrier has gone down the crapper. I have upgraded my phone every 2 years and with every apple phone I have had after being told they are the best, I have had more issues with them than enjoyed. A $1,000 phone should not have this many issues and verizon admin should not be this clueless with getting the same complaints with the same descriptions as you are. Why work for a company if you are just as clueless as the customers? 

[Tor0]

I get a link to Verizon website but it doesn't say how to activate the hotspot for my phone

[vzw_customer_support]

Hello, Tor0. During these difficult times we know how important it is to have extra access to internet. We regret that you are experiencing issues with the activation. We are sending you a private message to work on your account to get it corrected. VianeyP_VZW

[vzw_customer_support]

Bevwil26, enjoying that hot spot is absolutely something that we want for you. As a mother of 3, I know that we frequently use this for road trips. Let's take a closer look at what is happening for you. You mentioned following the steps, are you able to provide the exact steps that you are taking? Also, what plan do you currently have?

LorenB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response registry . This ensures others can benefit from our conversation. Thanks in advance for your help with this!!