Iphone 5c overage every month

[jschools8589]

Can anyone tell me their average monthly data usage without connecting to wifi? I have a 8 GB plan and go over EVER month by myself. How is this possible? I have celluar data turned off on most of my apps (including e-mail), auto play turned off, and I turn my celluar data off most nights when I go to bed. I do not connect to wifi but I did not on my old phone either and never went over 5 GB. What good is a phone if I cant use it to its potential? I should have never upgraded from my unlimited plan.

[vzw_customer_support]

I can understand your concern with the increase of usage, jschools8589. Every person and phone is different, so what one person may average will not usually be what's true for the next person. You've already taken some great steps toward managing your usage though. When you go into Settings > Cellular and scroll down, what are the top 5 applications listed? Have you been listening to any streaming music or watching videos?

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

[jschools8589]

It looks like the top apps are safari, Facebook, app store, Spotify, then Etsy but again I am not doing anything different with this phone that I was not doing with my old phone. I was on the phone for an hour yesterday with a tech from Verizon with no solution. I just don't understand how I am using this much data by myself. What good is the phone if I have to turn everything off? I went back a year on my plan and most months I used around 4 GB and occasionally went to 5 so I assumed I would be completely safe with 8 GB. There is clearly an issue somewhere.

[vzw_customer_support]

I can understand your concern, especially over something like this that impacts your bill. Did you have a 3G phone before this 4G iPhone? While you may be accessing the same sites, you are able to do a whole lot more with the 10x faster speeds on 4G than you would on 3G. For example, loading pages on Facebook while on 3G may take longer than loading a page on 4G, so it allows you to scroll through pages faster, and thus using more data. You may feel that you might be using the same amount of time for the same apps, but 4G is faster and you will load more in the same amount of time.

[jschools8589]

My old phone was a Droid Razr M so it was 4G

[vzw_customer_support]

That definitely does leave some doubt as to what is going on! Now you have turned off cellular data on all those apps listed previously, do you still see that your data is increasing and still going over your 8GB plan? How much data is each of those apps showing used currently?

[jschools8589]

Also I have two apps that are greyed out on the main screen. I am guessing because they need to be updated? Now I am noticing that if I turn cellular data off and exit then I go back in those two apps are showing as still using data.

[jschools8589]

So after finding out today that you can pull a detailed
report on My Verizon ( I called a few days ago and asked to see something
showing my data usage and was told repeatedly there was nothing they could give
me?) I can see where every single night at random times in between 12-6 am my
phone is using data. Adding up the data in one month equates to almost a half a
GB! What could this be?

[cpram61]

Same here. phone turned off. next day showed Data useage on my data plan and the phone NEVER was turned on and never left the night stand for TWO DAYS. Verizon store visits and tech phone calls (about 6hrs worth) still have not helped. I am a loyal 15 year customer and I am treated like crap. T-Mobile is looking better and better everyday, Verizon doesn't care....so don't pay the overage fees. Eventually they will turn off your phone and we can go to court. I am sure there are millions of other customers such as myself who would join the lawsuit.

[vzw_customer_support]

cpram61,

I don't want you to feel this way! We do care about you! We love your loyalty for the past 15 years. We hope to continue to being your provider for many more years to come. So, let's get to work and find out what is going on with the account and the data usage. How long have you had this issue with the data? Where were you showing that data was being used at? On My Verizon? Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

[tooterbean]

Something is going on with the way Verizon is calculating data for the past 2wks me and a co-worker have both been receiving texts about nearing our data limits.  For 2 yrs we've never come close and now all of a sudden the past 2wks we are exceeding it ????? With nothing changing as far as normal apps/usage goes.  Verizon you need to take a serious look into what is going on and not just ignore all these customers. Someone needs to contact the CFPB

[Planetkimi]

We are having the exact same problem. With 6 phones, our data stayed between 10-12 Gygs a month the entire 2 years. We all got iPhone5c the end of May '14 and EVERY month our data usage is 24+ gygs and that's NOT including the 1 FREE gyg a month they said they gave us for 12 months. A little over a month ago, one of the lines switched back to a Galaxy and her monthly data usage has dropped OVER HALF! I pulled up the data usage online for each number before and after getting the new iPhones. In the months AFTER, there's a total number of data entries billed for, but gets repeated, which explains our data usage supposedly doubling. I'll use my daughters as an example. There were 915 entries and she was billed over 10 gygs. The first 4 days of the billing cycle was her OLD phone, entries 1-9, 5/23-5/27. Entries 10-482 was her new phone, 5/28-6/22. But there are 915 entries. That's because they repeat EXACTLY. Entry 483 is exactly the same as entry 10.

484 is exactly the same as 11. So are 485 and 12, 486 and 13, 487 and 14... And so on, ending with entry 915 being exactly the same as entry 482. Verizon claims we were not doubled charged, but the total  claimed as usage and the total billed for, are the exact same dates, times and usage amounts REPEATED! It's been a few weeks and we are still arguing with them and trying to get out of this stupid contract because somehow we have hit almost 13 gygs in 2 weeks. We have purposely been staying off our internet and yet it gets higher and higher and NOBODY will do anything about it!

[vzw_customer_support]

Hi Planetkimi!

Let's take a closer look into this for you! I'd like to explain that the 4G iPhone devices are a little different, by design from the manufacturer. When using Wifi, if the device goes to standby mode (when the screen goes blank), cellular data is used by default. I would recommend turning off cellular data (settings/cellular data) when using Wifi. This allows you to keep better track of VZW network usage and Wifi usage. Please let us know how this works out for you.

Thanks!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

[Planetkimi]

Btw Verizon. We DO NOT have internet service and have not been using wifi AT ALL  (except for hooking up our tablets a few weeks ago) for the last 2 years after we got smart phones. 6 phone lines ALWAYS using cellular data and NEVER wifi and NOT ONE time in 2 years did we go over 12 gygs a month, but the moment we got the iPhone 5c, our usage is 24 + a month!!!!!!! Hello? Reply with something useful plz

[RushFan2112]

It's your iPhone talking to the mothership.  I'm betting it's your iPhone backing up to the iCloud and the use of iMessage that has really upped your data usage.  iMessaging uses your data plan.  Whereas, SMS uses the text portion of your plan.  Any time you use iMessage (even for what you thought was a simple text message) you use your data plan.

[jschools8589]

Is there anyway to change this so that I dont use iMessage and just send regular messages? What is the advantage of using iMessage? Majority of the people I send messages to do not have iPhones. As for the iCloud is this somthing you can turn off and back up when I am connected to Wifi?

[vzw_customer_support]

Great questions, jschools8589! The Apple iMessage feature is one that allows text communication using Wi-Fi or your data plan, to any other iPhone user. You do have the option to disable the iMessage feature, here's how: http://vz.to/1fPXrvn. You can also set your iCloud backup options so that it only syncs when connected to Wifi. Settings>iCloud> Storage and Backup.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

[Chelley_s]

This exact same thing is happening to us, since May 2014 and I have called and spent hours on the phone and no one can at Verizon has any answer for us. It is solely the iPhone 5. All they have been able to tell us is basically to quit using the phone as a smart phone. My son's used just under 6 gigs of data in 2 days already this month! Up until May we didn't even have 6 gigs, I have had to bump it up and up and up and I am really unhappy with the response from Verizon-they blame us the customer for a problem these phones that they have sold us are causing.

[jvvaccaro]

I feel your pain . . . mostly in my wallet.  Verizon has not answered my concerns on these supposed overages or offered a refund on the overcharges.  Makes me want to take my four phone lines and go . . . somewhere else.

[vzw_customer_support]

jvvaccaro - Good morning, you are a valued customer and we don’t want you to even consider a move from our wireless family! Billing accuracy is paramount to us! Have reviewed this overage charges for you yet? If determined to be valid charges, we will not be able to make adjustments. The best way to avoid data overages is to ensure that you have the correct plan for your data needs. Let’s do a calling plan analysis to ensure that you have the best plan for your wireless needs and avoid overages going forward! Please login to this link http://www.vzw.com/accountanalysis for a review of your current plan and to get recommendations based on your current usage.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport