Jet pack won’t connect to I pad

[WENMIC26]

I’ve used a Verizon jet pack for 5 years without problems. Now it won’t connect to iPad Or iPhone.  It constantly asks for password, then connects, then drops, then says password is wrong....Tried removing SIM card and “forget this network”. Neither one fixed it. Took it to the store, it seemed to work there. Does this mean our signal strength is worse? How could this happen?

Any ideas?

[Ann154]

Can you connect the iPad to the the hotspot generated by the iPhone?

[WENMIC26]

Seems Phone can’t connect to hotspot on phone. So no, iPad won’t either.

thanks.

[Ann154]

A phone won't connect to the hotspot generated by that same phone.

[vzw_customer_support]

Oh no, Wenmic26, I want to make sure your hotspot gets back up and running properly. You mentioned the iPad and the phone, are we able to test any other device like a laptop? Have we tried to reset the password?

MelissaP_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[WENMIC26]

Hi Melissa,

Thanks for responding.

None of our devices will connect or stay connected to the jet pack. We get several error messages from

“Can’t connect” “need password” “wrong password” we put in password, no difference. It might connect for a minute or two, then drops.

Also, the screen on the jet pack is wavy and shifts up and down. It shows the up/down arrows that sometimes aren’t moving, and number of devices connected will change erratically from 0 to 1 to 3 and back to 0 within seconds.

It seemed to work at the store in Redmond Oregon and in the car....but not at home. Could our signal be weakened, after 5 years of no problems?

Have not tried changing password. How do I do that?

Thank you,

Wenmic26

Sent from my iPad

[vzw_customer_support]

WENMIC26,

We definitely want to make sure that you're able to use your jetpack as intended. Just to make sure that we're on the same page, your iPad will not connect to your phone's mobile hotspot either? Are other devices able to connect to the phone's hotspot or the Jetpack's hotspot? Is this happening everywhere? Do you have any issues connecting these devices to a regular wifi network? 

JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[WENMIC26]

Hi Joseph,

I’m not familiar with how to connect to my phones mobile hot spot. Instructions?

Last night the jet pack was working as it used to.....all devices automatically connected, stayed connected.

This morning its back to no connections.

iPads and phone show the address, it doesn’t automatically connect. When selected, it won’t connect, says it can’t connect. Sometimes asks for password over and over, and still won’t connect.

Jet pack shows connection, 3-4 bars, no devices connected, up/down arrows not flashing.

Thanks for your help.

W.

Sent from my iPad

[vzw_customer_support]

WENMIC26, thank you for the additional detail. You can find instructions on how to set up and connect to your iPhone's mobile hotspot here: https://www.verizonwireless.com/support/knowledge-base-207175/. I also want to ensure we give you the correct steps for changing the password on your Jetpack. What make/model Jetpack do you have?

TracyB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[WENMIC26]

Hello,

The link in this email ends up at an error page. Try again?

My jet pack model number is MH529ILVW

When it does connect to a device (phone or iPad) it is slow and intermittent. Occasionally when it’s trying to connect it says “no internet connection.” Its trying, but not connecting.

THANKS,

WENMIC26

Sent from my iPad

[vzw_customer_support]

We apologize about the previous link you received. Please try closing out and clicking the link again. https://www.verizonwireless.com/support/knowledge-base-207175/ Also, I'm curious because we recently asked this question, but didn't get an answer. What happens when you attempt to connect alternate devices to the jet pack?

JoelD_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[WENMIC26]

One and one iPad connect just fine to the network.

W

Sent from my iPad

[WENMIC26]

Sorry, reread message. We only have phone and 2 iPads, no laptop.

Sent from my iPad

[Wswinney]

It will not connect either of my apple devices

[kh-taylarie]

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