Message + malfunction

[Anonymous]

Just downloaded Message + for desktop.

Just after clicking "Start Messaging" and entering the code sent to my phone to verify, i'm presented with an "Internal Server Error" notification.

Does Verizon know this is occurring?  When will Message + actually work properly?

Quite pathetic that i can't add an image of the error notification to demonstrate what i'm seeing.

[vzw_customer_support]

Oh no! I am sorry to hear that your desktop is not working for you. I would like to ensure we get this fixed asap. I did want to ask a few questions if you don't mind. Does this happen if you go into the web version? How big is the image? Are you able to send regular texts? 

-Amber

[CharlesChuckCharlie]

Message + will not open and produces an error message.

[CharlesChuckCharlie]

using MAC OS 12.2.1

[jav6]

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@CharlesChuckCharlie wrote:

using MAC OS 12.2.1

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Have you searched this Forum for other threads about this issue?  There is a solution that other users have found.

Re: Messages+ not working on Monterey MacOS 12.0.1 - Verizon Community

Might be related.

[vzw_customer_support]

Thank you for confirming. Have you tried removing and reinstalling the application? When was the last time you were able to use the app? ~Roger

[vzw_customer_support]

Thank you for reaching out. We are sorry to read that you are having trouble with your messaging application and we want to help. On what device are you using our Message+ service? Have you tried to update in the App or Play Store? ~Roger

[hcmmobile]

I have similar issue with Messaging + iPad app.  It started acting up so I deleted and attempted to reinstall.  It now simply gets stuck on link verification screen. 

[vzw_customer_support]

hcmmobile, We're truly sorry to learn of your recent experience with the Messaging + application. Can you please share more details on how the application was active up initially? Also, can yo uconfirm the version of the application that you recently installed? 

-Tanisha

[hcmmobile]

IPad Pro IOS 15.3.1.

Verizon Messaging Plus app - I have no idea got from app store

Previous issues - Could not paste, would not attach photos directly from photos it would get stuck similar to what is currently happening. 

Current issues with reinstall - stuck on verification screen - see previous photo

Attempted fix - turn off access to contacts, deleted and reinstalled several times, rebooted iPad several times

[vzw_customer_support]

Thank you for these details. Let's dig a little deeper to see what is occurring. Do you have any issues with any other text messaging applications? l Does the verification issue occur when using the iPad in one location or all over?-Tanisha

[hcmmobile]

No issues with other devices.  App works well on PC and Android Phone.  

[vzw_customer_support]

hcmmobile, we understand the importance of being able to access Message + on all devices and are happy to take a closer look at the details. Please respond to the Private Note, so we can get some more information. 

*Joshua

[hcmmobile]

Figured it out yet?

[hcmmobile]

Tanisha, did you figure it out yet?

[vzw_customer_support]

As a valued customer, your concerns are our concerns too. I see that my team member sent a private message to you. We'll need you to check to view it. Here's my team member's previous message sent to you:

"hcmmobile, we understand the importance of being able to access Message + on all devices and are happy to take a closer look at the details. Please respond to the Private Note, so we can get some more information."

Thanks! 

-Robert C.