Messages+ not working on Monterey MacOS 12.0.1

[MickeyMouse50]

I just updated my MacAir with Monterey 12.0.1.  My Messages + app now is not working.  Any HELP from Verizon would be appreciated.

[jav6]

---

@MickeyMouse50 wrote:

I just updated my MacAir with Monterey 12.0.1.  My Messages + app now is not working.  Any HELP from Verizon would be appreciated.

---

Have you tried uninstalling and attempting a re-install?  If it isn't compatible the App Store may tell you that.  Hopefully a Verizon agent will assist here.

Another recent thread discussing this:

Message+ for Mac Monterey - Verizon Community

[tgagne]

I un-installed and re-installed and it's still crashing.  It would be great for Verizon to chime in.

[vzw_customer_support]

Messages+ is a great messaging app! I'm sure we can help you use it with your Mac. This link provides more information about using it with Apple devices: http://spr.ly/6604Jvc4q; -Jordan

[gstephe614]

your response is generic for iphone and ipad .not Mac computer...the problem is on MAC computer app ...Having same issue after upgrading to Monterey 12.1. Your timely response on this is greatly appreciated. Thanks Long Time Verizon Customer for now!

[vzw_customer_support]

Glad to be of assistance and want you to get the most from the application. How exactly is it not working, if you don't mind? -Chris

[BeMore94]

The app won't open at all.

[vzw_customer_support]

Thank you for letting us know, hearing that you are not able to use the Message+ app concerns us.  We want to delve deeper into this, can you please send us a Private Message, so we can get this matter resolved? *Lisa

[Hawkeye98]

I downloaded the app.

I clicked the app to open it.

A white screen appears momentarily (nothing indicating what it is) and then it goes away.

Mac produces a "this app suddenly closed"

Rinse. Wash. Repeat.

[trekingpan]

I have been having the same issue.  When will Verizon fix this?

Upon launching the App, it crashes.  A restart does not help on the app.

A restart on the Mac does not help.

An uninstall and reinstall does not help.

Crash Stats have been sent multiple times.

[vzw_customer_support]

Help is here, trekingpan. We want to ensure you are always able to stay connected across all of your devices using Message+. What issue are you running in to when installing Message+ on your Mac from the Mac App Store: https://apps.apple.com/us/app/message/id885557198?mt=12? 
*Cheyenne

[alisakronshage]

I have the same issue...Upgraded my Mac OS to Monterey and the Message App+ crashes.  Its says "Message + quite unexpectedly."

Details:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Message+ [9023]
Path: /Applications/Message+.app/Contents/MacOS/Message+
Identifier: com.verizon.vzmessagesmac
Version: 3.0.0 (3.0.0)
App Item ID: 885557198
App External ID: 843519598
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2022-01-03 11:07:44.8705 -0600
OS Version: macOS 12.1 (21C52)
Report Version: 12
Bridge OS Version: 6.1 (19P647)
Anonymous UUID: C5056A04-5678-4BDC-87C7-239B504E45D3

Sleep/Wake UUID: 81F703E5-3A75-47E0-B61D-DDFC1F52E896

Time Awake Since Boot: 70000 seconds
Time Since Wake: 1638 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
ABAddressBook accessed after deallocated: 0x0
abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff80f8cc112 __pthread_kill + 10
1 libsystem_pthread.dylib 0x7ff80f902214 pthread_kill + 263
2 libsystem_c.dylib 0x7ff80f84edaa __abort + 139
3 libsystem_c.dylib 0x7ff80f84ed1f abort + 138
4 AddressBookCore 0x7ff8214684b3 -[ABWeakAddressBookReference assertAddressBookIsNotNil:].cold.1 + 120
5 AddressBookCore 0x7ff821384946 -[ABWeakAddressBookReference assertAddressBookIsNotNil:] + 46
6 AddressBookCore 0x7ff8213848ab -[ABWeakAddressBookReference addressBook] + 52
7 AddressBookCore 0x7ff821384b78 -[ABRecord nts_AddressBook] + 30
8 AddressBookCore 0x7ff8213a6af7 -[ABPerson(ABPersonImageAdditions) imageDataOfKind:] + 46
9 Message+ 0x10408d85c 0x104011000 + 510044
10 Message+ 0x10408ce95 0x104011000 + 507541
11 Message+ 0x10408cb77 0x104011000 + 506743
12 Message+ 0x10408ca9b 0x104011000 + 506523
13 libdispatch.dylib 0x7ff80f74bcc9 _dispatch_client_callout + 8
14 libdispatch.dylib 0x7ff80f74cec1 _dispatch_once_callout + 20
15 Message+ 0x10408ca79 0x104011000 + 506489
16 Message+ 0x10401b0c2 0x104011000 + 41154
17 Message+ 0x10401ae32 0x104011000 + 40498
18 CoreFoundation 0x7ff80f9bef23 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
19 CoreFoundation 0x7ff80fa5c3f9 ___CFXRegistrationPost_block_invoke + 49
20 CoreFoundation 0x7ff80fa5c376 _CFXRegistrationPost + 496
21 CoreFoundation 0x7ff80f990836 _CFXNotificationPost + 733
22 Foundation 0x7ff8107d81ae -[NSNotificationCenter postNotificationName:object:userInfo:] + 82
23 AppKit 0x7ff8123ff3db -[NSApplication _postDidFinishNotification] + 305
24 AppKit 0x7ff8123ff12d -[NSApplication _sendFinishLaunchingNotification] + 208
25 AppKit 0x7ff8123fcd00 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541
26 AppKit 0x7ff8123fc957 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665
27 Foundation 0x7ff810803184 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
28 Foundation 0x7ff810802ff6 _NSAppleEventManagerGenericHandler + 80
29 AE 0x7ff816055d28 0x7ff81604a000 + 48424
30 AE 0x7ff816055592 0x7ff81604a000 + 46482
31 AE 0x7ff81604e9c7 aeProcessAppleEvent + 419
32 HIToolbox 0x7ff81860bc42 AEProcessAppleEvent + 54
33 AppKit 0x7ff8123f6fe6 _DPSNextEvent + 2064
34 AppKit 0x7ff8123f51b8 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411
35 AppKit 0x7ff8123e75a9 -[NSApplication run] + 586
36 AppKit 0x7ff8123bb447 NSApplicationMain + 816
37 dyld 0x10adf24fe start + 462

Thread 1:
0 libsystem_pthread.dylib 0x7ff80f8fdfec start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x7ff80f8fdfec start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x7ff80f8fdfec start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x7ff80f8fdfec start_wqthread + 0

Thread 5:
0 libsystem_pthread.dylib 0x7ff80f8fdfec start_wqthread + 0

Thread 6:: com.twitter.crashlytics.mac.MachExceptionServer
0 libsystem_kernel.dylib 0x7ff80f8c5aba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff80f8c5e2b mach_msg + 59
2 Message+ 0x1042c241f 0x104011000 + 2823199
3 libsystem_pthread.dylib 0x7ff80f9024f4 _pthread_start + 125
4 libsystem_pthread.dylib 0x7ff80f8fe00f thread_start + 15

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010ae6d600 rcx: 0x00007ff7bbeecbf8 rdx: 0x0000000000000000
rdi: 0x0000000000000103 rsi: 0x0000000000000006 rbp: 0x00007ff7bbeecc20 rsp: 0x00007ff7bbeecbf8
r8: 0x0000000000000000 r9: 0x0000000000989680 r10: 0x000000010ae6d600 r11: 0x0000000000000246
r12: 0x0000000000000103 r13: 0x00007ff80f796040 r14: 0x0000000000000006 r15: 0x0000000000000016
rip: 0x00007ff80f8cc112 rfl: 0x0000000000000246 cr2: 0x00000001258f6000

Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133

Binary Images:
0x7ff80f8c5000 - 0x7ff80f8fbfff libsystem_kernel.dylib (*) <5aa1e5be-b5b8-3a02-9885-a8c99e0ca378> /usr/lib/system/libsystem_kernel.dylib
0x7ff80f8fc000 - 0x7ff80f907fff libsystem_pthread.dylib (*) <6c7561b4-4b92-3f45-921e-abe669299844> /usr/lib/system/libsystem_pthread.dylib
0x7ff80f7cd000 - 0x7ff80f855fff libsystem_c.dylib (*) <e58814cc-dcb7-35a5-badc-e367ed3ac207> /usr/lib/system/libsystem_c.dylib
0x7ff821371000 - 0x7ff8214c5fff com.apple.AddressBook.core (1.0) <187e16bf-f115-327e-b904-d92582ef6ca6> /System/Library/PrivateFrameworks/AddressBookCore.framework/Versions/A/AddressBookCore
0x104011000 - 0x1043d0fff com.verizon.vzmessagesmac (3.0.0) <efafcd23-5bc4-3974-9615-fbd59dca74bd> /Applications/Message+.app/Contents/MacOS/Message+
0x7ff80f749000 - 0x7ff80f78ffff libdispatch.dylib (*) <c8f7bfb6-4b1a-37cd-a32d-cd5069c916df> /usr/lib/system/libdispatch.dylib
0x7ff80f949000 - 0x7ff80fe4bfff com.apple.CoreFoundation (6.9) <eab0e216-2a9e-31ce-9164-fdf3ebcf7bd3> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff8107cf000 - 0x7ff810b89fff com.apple.Foundation (6.9) <4f895069-27e3-3087-a30e-515f5fc9f493> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff8123b8000 - 0x7ff813246fff com.apple.AppKit (6.9) <d23b9681-3764-3298-a716-fbb511dd5a7c> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff81604a000 - 0x7ff8160b7fff com.apple.AE (924) <6220e4ca-3706-3a8a-a363-ad24628a79ae> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x7ff8185c8000 - 0x7ff8188bffff com.apple.HIToolbox (2.1.1) <535dbc28-4d26-3609-86bb-5c40227b648c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x10aded000 - 0x10ae58fff dyld (*) <cef5a27a-d50b-3020-af03-1734b19bc8c5> /usr/lib/dyld

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=1.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.7G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG backing stores 3840K 4
CG image 552K 3
ColorSync 224K 25
CoreAnimation 108K 7
CoreData 208K 2
CoreData Object IDs 4100K 2
CoreGraphics 4K 1
CoreUI image data 704K 6
Foundation 532K 2
Image IO 512K 1
Kernel Alloc Once 8K 1
MALLOC 297.9M 58
MALLOC guard page 48K 10
MALLOC_MEDIUM (reserved) 1.1G 9 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
Mach message 4K 1
SQLite page cache 2496K 39
STACK GUARD 56.0M 6
Stack 10.5M 7
VM_ALLOCATE 644K 21
__DATA 31.1M 523
__DATA_CONST 30.6M 345
__DATA_DIRTY 1751K 219
__FONT_DATA 4K 1
__LINKEDIT 643.1M 21
__OBJC_RO 81.8M 1
__OBJC_RW 3136K 2
__TEXT 494.4M 543
__UNICODE 588K 1
dyld private memory 1024K 1
mapped file 91.7M 55
shared memory 764K 15
=========== ======= =======
TOTAL 3.1G 1936
TOTAL, minus reserved VM space 1.7G 1936

-----------
Full Report
-----------

{"app_name":"Message+","timestamp":"2022-01-03 11:07:45.00 -0600","app_version":"3.0.0","slice_uuid":"efafcd23-5bc4-3974-9615-fbd59dca74bd","adam_id":"885557198","build_version":"3.0.0","platform":1,"bundleID":"com.verizon.vzmessagesmac","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.1 (21C52)","incident_id":"F0DCBB50-9BE6-4C7D-B858-C2FBD32F27E4","name":"Message+"}
{
"uptime" : 70000,
"procLaunch" : "2022-01-03 11:07:44.3983 -0600",
"procRole" : "Foreground",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "iMac20,2",
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[SteppMN]

Same issues. Starting the app, it crashes immediately. 

Verizon message+ app from the Mac Ap Store, and it didn't say anything is not compatible. On a MacBook Air M1 and macOS 12.1.

Repeat install/uninstall/reboots do nothing. 

Very frustrating. Nobody seems to care or has expertise on a fix or explanation for macOS devices.

[Hawkeye98]

I have read threads looking for any solutions or suggestions that date back to 2020.  On the verizon community boards.  and every response from Verizon indicates that they never heard of this problem, but they will look into it.

[vzw_customer_support]

We are here to help with any concerns you have about the Message+ app on your Mac. To better assist please send us a Private Note at your earliest convenience. ~Vic

[Complexwyf]

Still not working for those that upgraded their Mac.  When will this be fixed?

[vzw_customer_support]

Hello there! We're sorry to read that you're having trouble with the app. We are always updating out apps. However, we don't have an exact date for you. We would recommend using the web based app for Verizon Messages+. https://www.verizon.com/support/knowledge-base-94861/ ~Aaron

[mwiredgrae13]

I'm having the same issue, any developments on solution or how to resolve this?

[vzw_customer_support]

mwiredgrae13, I am sorry to learn you are receiving the same error. Is this occurring via the app or the web browser? -Tionna

[johnlarsen100]

This is still an issue. The binary released on the App store does not support Monterey and it does not run on the M1 ARM CPU.

The replies from the Verizon staff do not address this concern and I will be switching to another carrier as a result.

The auto-complete does not work on the web app for typing in phone numbers, syncing contacts isn't working properly and the UX is awful.

FYI the web app consistently logs me out on the following browsers every 5 minutes:

- firefox

- brave

- safari

- opera

- chrome

[sttuhs · Accepted solution]

I found this in another thread.  This worked for me...

I was able to get it working on macOS Monterey (12.0.1) by changing this setting:
Security & Privacy -> Privacy -> Contacts: Uncheck "Message+"

You lose the contacts sync but other than that it functions.