I've tried on my Ipad, and IPHONE to enroll in Mobile + Home rewards. After hours of help on the phone with both Verizon Wireless and Verizon Fios reps, tickets have been created, with no results. Enrolled, un-enrolled, registered, unregistered, powered off and turned on devices...... I continually get the same message on an orange banner at top which stops me from proceeding: "Mobile + Home Rewards savings may be affected after pending account changes are made"
There are no pending account changes on either my mobile or home account. Can someone please help???
That's on the support end. I didn't care how many tickets are opened as long as the issue gets fixed. I always mentioned there is a ticket opened and I want to check the status at the beginning. But all the support techs ignore that, walks be through the same faq page and m+h discount link, then proceed to open another ticket....
IxI, we are sad to hear that your new phone is not working properly, and that you are having issues with your service! We can not have this happening. We will send a private note in order to follow this up on your account ad check the status of your tickets created.
>Edgar
I have this same issue. I kid you not I spent 2 hours trying to resolve this with help over the chat. The apps kept crashing. The funny thing is I was already enrolled in this and I noticed that my bill went up even though I was guaranteed 2-years without a price increase. It turns out it was because they removed the Home+Mobile discount for no reason. They kept telling me I had to re-enroll to get the discount back by selecting Verizon up, then Home+Bundle etc.... only ever time I do I get that same stupid banner and I cannot re-enroll. This is actually the most terrible customer experience I have ever had. It is so bad that it actually feels like they are intentionally trying to make me give up trying to fix the issue.
Hello, WillNotComeBack. It does worry us to hear you're having issues with the Mobile + Discount, and that it was removed before. We do want to make sure you receive any discount you qualify for, and we will make sure to help. Have you already tried uninstalling and reinstalling the app, then trying to enroll once more? DavidR_VZW
Yes. And I have spent hours chatting with reps who all say to uninstall and reinstall the app. They have also had me try the desktop version. On server different browsers. None of it works. I also cannot redeem my $100 gift card because the app crashes when I try to redeem it. I have uninstalled and reinstalled app for this too. It does not work.
We're sorry to learn of the issues you have been having with your Mobile+Homw rewards discount. Have you made any plan changes to your Verison Wireless or FiOS account when this first started?
EllisandraC_VZW
Has anyone figured out how to fix this issue?
Any update. I am having same issue.
I have Samsung Note 9.
My Verizon and Fios installed. Both logged in.
It won't let me enroll. It keeps saying "pending account change"
When I checked with both reps from FIOS and VZW, there is no change... Please help
We would be happy to look into this with you. Can you confirm the name of your plan for both Verizon FiOS, and Verizon Wireless? *Robert
Send me private message so I can reply to you with information
I have the same issue, hoping someone has a solution to this.
We are here to help with any pending concerns you have about the Mobile + Home Rewards. To better assist please send us a Private Note at your earliest convenience. ~Vic
I have the same issue. They can't fix. It's been over a year with no results
Has anyone received a resolution on this yet. Thanks
We understand you're having the same type of situation going on with getting Mobile + Home Rewards. How long have you been seeing this in the My Verizon app? *Zaak
I am getting this same error
VerizonUser632,
That's never what we want. Our goal is to make sure we can get to the bottom of any issues for you and you can save what you should. Where are you seeing this error? Do you have any pending changes on either account?
-Andrew
I have the same issue. Out of my 6 lines, only one line is showing this discount of MObile + Home internet. Verizon opened ticket since last month and no answer yet. EVerytime I call them, i have to tell them same story again and again and same result all the time. Did I make mistake transferring from Tmobile? Looks like worst customer service i have ever seen.
I have the issue where I cannot enroll since i get an error saying to try again later. No one can help, clueless customer service. Can someone from verizon on this forum can help?
For everyone - I am just saying, this did not just happen to us. I have been battling for a long time as well and still nothing. I am actually on the phone with Customer Service now and have been on the phone for 3 hours! I think this is a Bellwether proceeding and we should take this up with through arbitration... I bet there are 100s of people and they do not even know!
The customer service is the worst that I have ever dealt with. No one knows what to do, no one knows how things work. The chaos was caused by the customer service in the first place, but no one can fix their mistake. I am tired of calling 10th time, I have better things to do. I am considering canceling verizon services just because of customer service.
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