New Apple Watch Series 3 - activate?

[JOHMEY2]

My daughter received a new Applie Watch Series 3 GPS + Data today Christmas.  She has activated.  Now she needs to get on our Verizon Wireless plan and add her phone to use our data.  She has activated the phone no problem.  When she tries to get on our plan it only uses her phone number (our plan is under my phone number).  The phone number area is grayed out and won't let her change it. 

[Ann154]

Which number is the watch sharing?

[JOHMEY2]

The watch needs to go with [removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[Ann154]

Please don't post your personal information including phone numbers on this public forum.

[JOHMEY2]

I’m sorry. I did not know it was posting to the forum. I thought I was simply replying to your email.

[Ann154]

Reread the email. It says at the top of the email, "A message from the Verizon Wireless Community". It has hyperlinks for you to view the full discussion, to go to the message on the Verizon Community, and to adjust your email preferences by visiting your profile.

[vzw_customer_support]

JOHMEY2,

Making sure you can get your daughter's phone and watch set up correctly on the right plan is crucial. I want to make sure she can fully enjoy both. I've sent you a private message so we can get more details and fully assist you. Please answer when possible.

AndrewT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JOHMEY2]

We were able to go into Verizon Wireless and they were able to get everything working. Thank you

[vzw_customer_support]

We're so glad to hear everything is working again, JOHMEY2. Please feel free to reach out to us for any future assistance.

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JCWAL99]

Exact same issue here.  Setting up cellular service for AW 3.  The initial Sign In screen to My Verizon (sample screen below) - does not allow the Account Owner number to be entered.

The Set Up Cell Service instructions (link below) state - enter username for Account Owner or Account Manager.  This can not be done, as the text box does not allow for any input.   https://www.verizonwireless.com/support/knowledge-base-215386/

[vzw_customer_support]

JCWAL99, we want you to be able to use your new Applewatch ASAP. Let’s get this turned around. Has this device been activated since your last post? We have sent you a private message as we want to make sure this is completely resolved.

SeanC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[bd94s10]

How did she initially activate the watch? Is she on her own plan?

Generally speaking if her phone number needs to be moved onto your plan you will have to call in to do that. Here are the steps to activate the watch. Once you pair it to a device it will attach to that line for sharing purposes.

Initial Activation and Setup - Apple Watch Series 3 | Verizon Wireless