Not receiving sms messages on iPhone?
xxfortneyface
Newbie

For some reason I am not receiving text messages from certain people on my iPhone.

 

anyone have any ideas?

 

both verizon and non verizon customers.

 

is anyone else having this problem, or does anyone know what is causing it or what needs to be done to fix it?

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vanessas_vzw
Verizon Employee

Good afternoon! 

 

I see so many posts with the same or very similar issues; therefore, this response is directed to all of the community having this problem.  If you have already tried the previous steps provided, I encourage you to update your device(s) with iTunes, if there are any updates available.  If there aren't any updates available, then do a complete reset.  (Erase all content and settings.)  If you have done all of this, we will need to speak with you for additional assistance. 

 

How To Do a Complete Reset on iPhone

 

If you need assistance, please send me a Private Message, and I will be happy to help!

 

Thank you,

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31 Replies
smcghee
Newbie

Ive been having the same problem, sometimes the messages i send get lost, and sometimes my incoming messages get lost...i switched back to my moto dorid and the problem stoped then back to the iphone and wow problem starts again

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RoyB_VZW
Specialist - Level 1

This is an issue that would require additional troubleshooting. If it persists, please PM me with your wireless and contact numbers, or reach us from an alternate phone (not your wireless phone) at 1-800/922-0204 and we will be happy to further assist. 

 

Thanks, 

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Roseto33
Newbie

I am having trouble recieving text messages on my verizon iphone 4 could you please help me. I am getting some but not all and very frustrated.


Thank you,
Elizabeth

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EdW_VZW
Verizon Employee

Thank you for your inquiry. Perhaps you could try doing a soft reset on your device by powering it off for a full minute and powering it back on refreshing the connections. Then, try sending a message to the person(s) you had the issues with receiving the text messages from and ask them to reply back to you seeing of the messages do come through. If you are successful, perhaps it was how the messages where sent to you from before that caused them not to be received. If the issue repeats, please note any error messages and let me know so I can further assist.  I hope this helps. 

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Penguin40
Newbie

I can't send picture messages! I tried all weekend and they fail at about 99%. I retried one at least 6 times and it would not go through.

Is anyone else having this problem?

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vereyezuhn
Master - Level 3

Penguin40 wrote:

I can't send picture messages! I tried all weekend and they fail at about 99%. I retried one at least 6 times and it would not go through.

Is anyone else having this problem?



It sounds like your pictures are too big. Try resizing them to a smaller image.

 

As for everyone else, try dialing *228, option 2

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Not applicable

 

If they are consistently failing, it's most likely a phone setting preventing them from going through.  Go to settings> messages> and turn MMS messaging on.  MMS (picture messaging) must be enabled in order to send them.

 

MMS also requires data to be working.  Ensure that your data is working by going under settings> general> network> cellular data & data roaming need to be turned on. Note if you turn data roaming on, we do not charge for roaming unless you leave the United States.  We cover all 50 states. 

 

It may be network related as well.  To reprogram the phone, just dial *228 Send, and choose option 1.  

 

Let us know what worked or if we can help further.  

 

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Mogen222
Newbie
I have also been having this issue. I contacted tech support and was told there was nothing wrong with my phone after they had me send a text to myself. What I was told to do is to call back when I have one of the phones in question with me and they would run additional tests.  This issue doesn't make any sense since it only effects a couple people and not all people texting me. 
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kfvon
Newbie

My iPhone is only sporadically receiving picture messages.  I will get one or so for every four picture messages that someone sends me.  Has anyone had this problem or does anyone know what to do?  I've tried *228, and my MMS Messaging and Cellular Data and Data Roaming settings are all swiched ON.  Help!

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kaebfly
Champion - Level 3

kfvon wrote:

My iPhone is only sporadically receiving picture messages.  I will get one or so for every four picture messages that someone sends me.  Has anyone had this problem or does anyone know what to do?  I've tried *228, and my MMS Messaging and Cellular Data and Data Roaming settings are all swiched ON.  Help!



The issue may not be your phone but the senders. Or it could be the network in your area. Have you restored or reset the phone? Contacted Tech Support? Taken the phone in to a VZW store or an Apple store?

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Aubie88
Newbie

I just got an iPhone 4 with Verizon less than two weeks ago and I'm not receving all text messages. I've set Roaming and MMS to "On." Turning phone off and on does not work.  I never had this issue with an older model phone with AT&T. Considering taking the phone back and going back to AT&T if this isn't resolved.

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vereyezuhn
Master - Level 3

Aubie88 wrote:

I just got an iPhone 4 with Verizon less than two weeks ago and I'm not receving all text messages. I've set Roaming and MMS to "On." Turning phone off and on does not work.  I never had this issue with an older model phone with AT&T. Considering taking the phone back and going back to AT&T if this isn't resolved.



Did you try the *228, option 2 method?

 

Remember you have 14 days from date of purchase to return/exchange the phone and pay the $35 restocking fee.

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ArnettH_VZW
Verizon Employee

Hello Aubie88,

 

I would love to assist you in resolving your text message issues. If you are still having this issue, please send me a PM with your mobile number & a contact number so I can check the provisioning on the phone line. I want to check your provisioning and text traffic on our network so we can get this issue resolved once & for all. 

 

Look forward to hearing from you...

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jacobvargas94
Newbie

hello i am also having the same problem to where i am not receiving text messages but i am able to send them to people. is there any way you could help me out. this happened before when i first got my iphone. please help it is very frustrating i just got this phone july 12, 2011.

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YaleK_VZW
Verizon Employee

Hello jacobvargas94,

 

Welcome to the forums, hopefully we can make you a long time contributor! How often would you say that you do not receive messages? When this happens is it every message or just random?  Does it seem like they are coming from specific people or different carriers? I am very interested in resolving your messaging concerns. 

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linkit
Newbie

I am having the same problem. I went to the verizon store and they told me that the problem isnt big enough for verizon to be concerned over and in other words so sad to bad, the person i am not able to get texts from is my daughter one of the main reasons i have a phone, and i had no problem recieving messages from her from the time i got the iphone (she has a droid) until just about four days ago.  I was really upset and they are sending a new phone but his first answer was its only one person so whats the big deal--the big deal is that one person is my daughter and i am paying ALMOST $200/month i want it to work properly, it did before and it should again.

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ms3
Newbie

I have an iphone 4 that i have upgraded.  My problem is that

I am unable to receive sms messages from  only one person on my contact list.

They receive my text, but their response never reaches me.

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ArnettH_VZW
Verizon Employee

Hello ms3,

 

I am a proud owner of an iPhone and I am more than happy to assist you with your messaging concern. In order to get a better understanding of your issue, I have a few questions. If you can provide me with the answers then that would be great! They are written below:

 

Are you able to send & receive from other mobile numbers in your contacts?

What software version do you have on your device?

What city and state are you in?

Is the sending party a Verizon Wireless customer?

Have you erase all of the long threaded messages from the phone? 

 

Once you have provided some clarification on the issue, I can better assess the issue. Also, for your review, I have posted an article from the Apple website on how to troubleshoot the text messaging feature.

 

http://support.apple.com/kb/ts2755

 

Once you have tried these steps then please reply with your findings. If you are still experiencing issue with messaging then we are available to further assist. 

 

Thank you...

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Rltw
Newbie
I am having similar issues with my phone. When I attempt to send a text the message is not sent and text window closes on it's own and goes to home screen. When a text is sent to me the phone will continuously
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Rltw
Newbie
I am having similar issues with my phone. When I attempt to send a text the message is not sent and text window closes on it's own and goes to home screen. When a text is sent to me the phone will continuously reboot until I do a hard shutdown. This is a replacement phone only a few weeks old. I've done factory reset, 228 option 1&2, contacted vzw support with no resolution. I have trouble ticket number for tech support and have not been contacted in a week.
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