OFFICIAL ORDER STATUS THREAD
ckizz
Enthusiast - Level 3

Just thought it may be nice to have one place to post all order statuses.

My status changed around 9PM EST on 9/17 to "your order has been sent for processing".

Need your pre-order status??? Use this link which is more reliable than the one sent out in pre-order email:

https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do

EDIT: Apparently "your order has been sent for processing" means its left Verizon's outbound chute (and they've charged you), is in FedEx's inbound chute, but hasn't been put in FedEx's system yet. From what I found, it usually takes 6-8 hours between the status changing from "your order has been sent for processing" to the point where they provide you with a FedEx tracking number.

EDIT 2: At 1:04, received an emails and status changed to SHIPPED! Order location D772001 was my order lacation and its shipping from West Chester, PA.

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sfJeff
Enthusiast - Level 2

Garrett: I ordered from Verizon's website at 12:45am on 9/14. I'm in

California.

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pillageone
Newbie

I received an email this morning stating that my order for the Iphone5 was shipped yesterday from memphis for delivery the 21th, but unless they hold the shipment it should arrive on Wednesday the 19th. Excited to get my hands on it.

Order#            ********************

order location N211401

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cfspence1003
Enthusiast - Level 3

I as well got my tracking info and the verizon status checking site included in the confirmation email said it shipped yesterday the 17th and is in Memphis but has "future delivery requested" (I have NO clue what that means) and is scheduled for the 21st but has overnight shipping..Again, shipped yesterday. Does this mean they are holding it from me??

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TaneshaL
Enthusiast - Level 3

Mine says in process and my account has been processed...I ordered at 3:12am EST time on pre order date and still have received no email about shipping

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TheGlamazon
Enthusiast - Level 3

Yesss!! Just received my shipping email!

Sepbgh14
Enthusiast - Level 2

Just received my confirmation. On VZW it says

Ace Order Location:N211601
Expected Ship Date:09/20/2012

On my fedex it says delivered by 9/19/12 . Ordered mine 2am Central time (which is midnight release time).

White 32 GB (Des, Moines IA)

untitled.bmp

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sfJeff
Enthusiast - Level 2

I pre-ordered 2 phones (1 black, 1 white, both 16 gigs) for 2 lines on my family plan at 12:45am PST on 9/14. I received my confirmation email within a minute or so and it had an expected delivery date of 9/21. Now when I check my order status on Verizon's website it shows an expected ship date of 10/5 (grumble!). I live in CA, in the bay area.

I am eligible to upgrade one of the lines that I ordered an iPhone for. The other line does not have an available upgrade until March of next year. However, I decided to pay full retail price for both phones. I did the math and it looks like switching to a share everything plan would cost me about $50/month extra. I have unlimited data for $29.99 on both lines right now. I would save $450 by using the upgrade which I would pay back to Verizon in higher fees over the next 9 months.

I wonder if Verizon is bumping my order because I didn't switch to the share everything (and pay more for the privilege) plan.

I have not bothered to call Verizon about this. I'm sure the wait times are pretty high right now and from what I have read on these boards it looks like I may or may not be able to trust what the CSRs tells me anyway... I don't think it's their fault by the way, they probably just have bad info from their management.

UPDATE:

After posting this I received an email from Verizon telling me that my order was on hold and that I needed to give them a call to resolve the issue. I called Verizon and they told me the charge had been declined. It turns out that my credit card, which i hadn't used in quite a while, had flagged the charge from Verizon as potentially fraudulent. I had to call my credit card company to get them to authorize the charge, then call Verizon back and get them to try again to charge the card. The charge went through and the CSR told me that my phone should ship on time and be delivered to me by 9/21... Thank you Verizon for not simply canceling my order and for giving me a chance to set things straight!!

I have checked my credit card website and I can see the pending charge for the full amount due for the 2 phones. I have also checked the order status page on Verizon.com. The ship date is now "unavailable", but I'm pretty confident (or at least hopeful) I'll get the phone on Friday just like the rep said.

If you ordered your phone early on 9/14 and now have an expected ship date of 10/5 you may want to check with your credit card company to see if there is a problem on their end.

Message was edited by me at 8:35pm PST

jleach87
Newbie

sfJeff, I think that was one of the more sensible posts I've read on the iPhone 5 forums.  Nice to see a few folks on here are still grounded.

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sfJeff
Enthusiast - Level 2

Thanks jleach87.

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napereira
Enthusiast - Level 3

I got an email that says the following:

"Unfortunately due to the volume of pre-orders received, your iPhone 5 order failed automation and will need to be resubmitted. Should you have questions about your order, please contact us at 1.800.417.3849."

So I did - had to reorder and they *said* I was placed back in queue to get it this Friday.  However, the order status says 10/5 date.  Sigh.  Next time I'm getting it from Apple.

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osully7
Enthusiast - Level 2

i ordered mine about 7:30 central time and the computer at the store said "Delivery Date on or before the 21st" now i check https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do and it says "Expected Ship Date of 9/21" what? Why is it being delayed?

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madg1976
Newbie

Mine said the same thing this morning, yet it has been shipped.

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osully7
Enthusiast - Level 2

i havent gotten an email and my card hasnt been charged yet. stupid arkansas. lol

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madg1976
Newbie

Ordered on the 14th, around 3:45 am. Got shipping email at 12pm EST today. Card was charged this morning. Phone is in PA sitting in a Fedex warehouse. Although sent overnight saver, it has note to hold until the 21st.

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BLuRRnAWAY
Enthusiast - Level 2

Mine says order recieved, it is in process. Another one says deliver by 9/21/12 | and then another confirmation says ships by 9/21/12!

So since it says in process does this mean I'll receive a tracker pretty soon?

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sfJeff
Enthusiast - Level 2

Well, now I have 2 pending authorizations on my credit card from Verizon, one on 9/14 and another one from today (9/18). I wonder if I'm going to get my phone on Friday after all... I hope so. I stayed up late to order it. I'm also moving and will be at a different address on 10/5, when my phone is expected to ship.

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cfspence1003
Enthusiast - Level 3

This is the latest I have gotten and I am confused by the times and location...are they driving around Memphis in circles?? LOL

Date/Time Activity Location Details

Sep 18, 2012 2:06 PM   Arrived at FedEx location   MEMPHIS, TN

Sep 18, 2012 1:50 PM   Left FedEx origin facility     MEMPHIS, TN

Sep 18, 2012 9:37 AM   Picked up                           MEMPHIS, TN     Future delivery requested

Sep 18, 2012 9:37 AM   At local FedEx facility         MEMPHIS, TN

Sep 18, 2012 9:37 AM   In transit                             MEMPHIS, TN

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osully7
Enthusiast - Level 2

There is rumor that Apple has told shipping facilities to hold all deliveries to the 21st. they might have accidentally put it on a truck then realized their mistake. why cant they just let us have it early.....

cfspence1003
Enthusiast - Level 3

I saw someone post almost the exact same picture on another of the threads with the same tracking info and I think they're just messing with us...

My theory is, they are sitting back laughing at us right now if we think there is even a chance of receiving early! Lol

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yr2615
Contributor - Level 1

Osully7, that's exactly what FedEx does - they hold it until the actual release date at the request of Apple.  I've read that a lot of people received their iPhone 4S's a day or two before the release date, but when I pre-ordered the New iPad (aka iPad 3) in March, they sure the heck did hold on to that sucker until the actual release date!  Unfortunately, because they did that, the drivers were so overloaded with deliveries that it was impossible for them to deliver mine on the "guaranteed" delivery date.  As a matter of fact, they couldn't even get it to me the following day either!  I guess because it was a Saturday?  Thankfully, the FedEx facility is just a short drive from me so I was able to pick it up Saturday afternoon.  I fear the same thing will happen this time around, but at least I'm prepared and won't be expectantly sitting by the window waiting for the FedEx truck to show up..LOL 

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yr2615
Contributor - Level 1

My tracking shows the EXACT same thing.  I'm in CA.

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