So I preordered one 13 pro for myself and then another for my wife a couple hours afterwards. Both were showing a launch day delivery when I ordered them.
Does anyone else who pre-ordered showing a launch day delivery's order still say "Delivery date will be updated soon"? Really hoping to get both on launch, but the fact it hasnt shipped yet has me suspicious!
Mine still shows launch day delivery but still hasn’t shipped.
Stenacron,
We are processing orders as fast as we can. They should all be updated with shipping dates by the end of today if they will be delivered tomorrow. Otherwise, the correct shipping date will appear depending on the availability of the color, model, and size.
-Jenelle
I have had the same issue though I just pre ordered 1 on 9/17. All I see is "deliver date will be updated soon"
I can understand your anticipation to get your new phone, BoSpencer726. I've sent you a Private Note. Please reply at your earliest convenience.
-Kia
Having the same issue. I ordered on 9/17 and my order status still says “delivery date will be updated soon.”
I have the same issue. Every. Single. Year. This happens. I am seriously thinking of switching to AT&T. My parents, brother, and sister all pre ordered theirs on AT&T and they all got their phones already. My brother n sister in law got theirs on Friday from apple store. Verizon always says that they’re busy working on getting orders out. But I have yet to receive my pre-order iPhones on the first launch day like Verizon says they will deliver. Why do we pay all this money for cruddy service and lies? I even tried to contact customer service. That’s a joke because I was literally transferred to 8 different agents and not one of them could tell me when my phone will be shipped. I ordered my iPhone promptly on launch day, first thing in the morning.
Hello, kyliesmommie.
We can help locate the order and let you know what the current status of your order is. Please reach out to us here in the forums in a Private Note, or message us on Facebook or Twitter for assistance.
*Celeste
RachelAnn29,
We want to make sure you get your phone. Did you receive your phone?
-Jenelle
Why has my Business order shipped ground . Verizon is the worst. The repr even told me it shipped 2nd day air . But ups says the shipper choose ground. I thought all business accounts phone shipped 2nd day . Very disappointed. I have been with Verizon 23 years and have 10 lines .
The last 23 years with you has meant the world to us and we want to see this awesome new phone in your hands as soon as possible! Has he tracking information been updated further wit ha delivery? In order for us to be able to completely review the order it would be best to call our Business Support Specialists at 800-922-0204. -Yale
Good morning. I am sure you would like to see where your phone is. I know everyone wants to get their hands on it including myself. If you are getting a shipment by 10/1 then that means it will ship by 10/1. I do hope this helps. -Amber
Mine says 10/1 delivery but still hasn’t updated my tracking info?!?!
Same here. I'm guessing will not get my phone until after the "delivery date" that Verizon provided.
Hello, getting new equipment is always an exciting time. We want to make sure you have a seamless experience, so you can enjoy your phone to the max. We want to deliver a world-class experience with your order. Feel free to send us a Private Note to better assist you. ~Gilbert
I order Pro max 256 blue on 9/19, still haven't any updated yet.
No one could tell me the estimated shipment date.
No email noticed me that my order delay.
I order 13 pro max blue 256gb for me, and 13 pro blue 256 for my wife. My order is placed on 9/19, my wife's order is placed on 9/20. Today, my wife's order has a tracking number state will delivery tmr. Mine is still in the process and states Delivery date will be updated soon. It seem like verizon doesn't have enough pro max in stock.
Getting new phones is very exciting! We know how important it is to get your devices as soon as possible. You will receive an email once your device ships. Please keep in mind that different models can ship at different times. We hope this information helps. ~Gina
My date was changed to 10/8 even though was supposed to ship 10/1
Lele5833, We value your business and loyalty to us along with it not being our intention to leave you with an unpleasant experience. As it appears that the amount of inventory that we were expecting was not received. We are working diligently with Apple to get more shipments in more frequently. We are hoping for more shipments sooner rather than later. -Nicci
Start a new topic or ask questions in the open forum.
