I used an update on one of my other lines on the account and still have not received any notification that I even ordered it. The only thing it says is we can no longer update the phone line we ordered it on because we are waiting to receive and activate a new device. I can't even track or know that Verizon put in an order for the account for the iPhone 5. What should I do? Is anybody experiencing this? Should I call? I swear if they didn't put my order in and I get this new 11/2 push back date, I am gonna be really, really, upset.
Call VZW back at (800) 256-4646 and ask them what the status of the order is. Obviously it's backordered, the question is until when. Probably 10/26 or 11/2 is my best guess. You should have gotten an e-mail confirmation with the bill to/ship to addresses and order summary no later than 5 minutes after you called for the upgrade. Ask them to send you that e-mail. Good luck.
So I called them and they said that I won't get an Email about it until it starts to ship or something. Guess thats their answer for now.
i received mine 3 hours after i placed it. 10/3
See what I am saying? I think it's weird I have received no notification whether we ordered it or not. You think they would send me some sort of documentation. The lady said it was ordered but I just feel like something is out of place or slipping through the cracks. When was your estimated ship date IPhoneNerd?
I ordered mine on sept 24th and also have received no email , but when I call it says it will ship oct 19, I've heard some people have gotten an email and others haven't.
Did they by chance give you a conformation #. I know i ordered my on the Sept.14th. I had an expected delivery date of Oct. 5th everything was good and got the conformation that my upgrade went through even. I got worried about mine when I knew they had been shipping the phones early and they still by the 3rd had not charged my card. It turned out after my order was confirmed they lost the order, I didn't get the confirmation "EMAIL" after getting my confirmation # online. So i had to reorder my phone on Wed. because they had no record of my order even being placed. It may be a good thing that they atleast show you still have an order in though.
problem was after i paid for the phone they said i was going to get an email confirmation so like an idiot i didn't think to copy anything down. But I call 611 the automated service lady gives me the reference number and says it's going to ship oct 19, I'm just afraid since I haven't gotten an email if that means they lost my order or something.
I mean I ordered mine Oct. 3rd. No Email, but the lady says she sees an order but says there is no information as it hasnt shipped yet. I kind of feel like I should call again and talk to someone else...
I'm going to call now, I'm just not sure which number to call
Let me know what they say and if you think it is a good idea for me to call again as they are more helpful this time around in your case.
Also keep in touch and let me know when you get your phone. There seems to be some weird math equation to it now. Your estimated delivery date (3 to 4 weeks) - one week = roughly I should receive it somewhere around the 21st. This waiting game is absurd.
Just a thought if you want to keep check the status and they did give you confirmation number try http://www.verizonwireless.com/b2c/orderstatus/OrderStatusForm . when i found this my number didn't show an order thats why i got ahold of customer service. I know it's still showing mine shipping on the 26th as of this afternoon.
I called and spoke to the lady she said she sees my order even though I have no received an email confimation, she also told me my expected ship date is Oct 19th, which is the same as when I called and spoke to the automated robot service thing lol. She really emphasized that the expected shipping date was Oct 19th, so who knows. there so backed up with orders.
I've heard they're backed up because Foxconn is working on fixing all the issues with the scuffs and chips that is happening with the phones right out of the box. I'd rather be a bit more patient and get a pristine unit then one that's all scuffed and nicked up.
I have no information to track or even see if its processing or an estimated ship date. All I have is it telling me the line being upgraded is waiting for the device to be activated, and the lady saying an order was in. Nothing else. Don't even have an estimated ship date.
My card was charged yesterday, got the shipping info this morning. My phone will be here tuesday by 7 some time. I'm not sure what size you ordered or what color but i did find out that there was more demand for the some colors and sizes. I was basically told that those who ordered the 16gb phones shouldn't count on early shipments. I ordered a White 64gb, mine is going to be 11 days early.
Also found out that they charge your card when your phone is pulled for shipment. So a good guess would be to watch for your card to be charged.
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