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SMS Delivery Report?

jojo412
Newbie
‎02-12-2011 01:36 PM

Hi- So far, the ONLY thing I don't love about my new iPhone is that I can't seem to find a way to tell whether or not my messages have been delivered. On all my old phones, I would have a check mark or some other icon that showed when a message had been delivered. I have looked at some apps and things but have not been able to find anything that will work for the iPhone on Verizon. Does anyone have any suggestions?

Thank you.

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gkl4
Enthusiast - Level 1
In response to RoyB_VZW
‎02-25-2011 02:16 PM

Roy,

 

Thanks for the information regarding the delivery SMS reports.  However, I do not believe that you are understanding our concern correctly.  We do not want to know whether or not they actually read the message (as Blackberry Messenger shows).  We simply want to know whether or not the message reached the recipient's cellular device.  For instance, on every previous phone that I had, when I sent a text message a check mark would appear next to the message meaning that it was successfully sent.  And when their deviced RECEIVED it, not necessarily OPENED it, a "D" would appear next to the check mark indicating that the message had successfully been delivered. 

 

Now with the iPhone I can count about 10 instances already (within 3 weeks) where I have sent a text message and then I have never received a response for him/her.  I asked why they had not responded and they told me that they did not receive a text from me and proved that to me by showing me their cell phone.

 

It is inconvenient for us as customers that our SMS services are not reliable.  I thought the iPhone was supposed to be "THE" phone?  I am unsatisfied, and debating on whether or not I should return to my Blackberry.

 

 

Also, why isn't every SMS timestamped?  That is a bit weird too.  It seems like it just randomly decided when to throw a timestamp in there... confusing?

 

Thanks for listening to my rant,

Geoff

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dougie011
Contributor - Level 2
‎02-12-2011 01:55 PM

The little send indicator on top is what I use.  When send bar is filled up, its sent.

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mariismari
Enthusiast - Level 3
In response to dougie011
‎02-12-2011 02:43 PM

there's a little status bar at the top ,when its full its sent , if the message doesnt send, a text will come back & say network error or message delievery failed :smileyhappy: at least the AT&T one did :smileyhappy:

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johnita36
Enthusiast - Level 3
In response to mariismari
‎02-12-2011 08:18 PM

 

mariismari wrote:

there's a little status bar at the top ,when its full its sent , if the message doesnt send, a text will come back & say network error or message delievery failed :smileyhappy: at least the AT&T one did :smileyhappy:

 

Delivered and sent are two different things, I believe they mean how can you tell that the person you sent the msg to that their phone actually received the msg. I know on my other phone it would say "pending" if perhaps their phone was off or out of service, however if their phone was on and it actually got the msg it would show up "delivered". I have not found a way to do this with the iphone either.

 

 

 

Johnita

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pjreber
Newbie
In response to johnita36
‎02-13-2011 11:29 PM

This is what I am trying to figure out, too. Before on my old verizon phones there would be a checkmark to show the recipient had received it. If it had not been received yet/opened, it would be an outgoing arrow. I can't seem to find out how ot do this with the iphone. I tried downloading a third party app, but that is not working correctly either. 

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Pearla
Newbie
‎02-14-2011 12:48 AM
It's the same thing with Verizon...if a message is not sent a notification will come back to you .
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Pearla
Newbie
‎02-14-2011 03:40 AM
It's the same thing with Verizon...if a message is not sent a notification will come back to you .
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dougie011
Contributor - Level 2
In response to Pearla
‎02-14-2011 04:02 AM

When it doesn't send a red exclamation mark shows to the right of the message.  I got one yesterday and that is the only reason I know.

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RxGirl
Newbie
‎02-20-2011 06:34 AM
Hi all, it's not about sending a text or picture or video msg, it' s about finding out if the revepient actually received it. most ot verizon phones have the option that confirms the status of the sent sms; it usually shows a check mark and states the delievery time. so, we are nit talking about sending process but the receiving confirmation with date and time. does anyone knows how to activate that option on iphone, because verizon reps don't know. in europe they just type *0# and then type the text then send it and get delivery confirmation.
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RoyB_VZW
Specialist - Level 1
In response to RxGirl
‎02-23-2011 09:08 PM

The delivery receipt function you are referencing has been disabled from our network, and is not available with any devices we offer. On our current phones, you are alerted when your message was accepted by the network, but there is no way to be notified if the recipient actually opened the message. 

 

Thanks, 

 

Roy_B

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gkl4
Enthusiast - Level 1
In response to RoyB_VZW
‎02-25-2011 02:16 PM

Roy,

 

Thanks for the information regarding the delivery SMS reports.  However, I do not believe that you are understanding our concern correctly.  We do not want to know whether or not they actually read the message (as Blackberry Messenger shows).  We simply want to know whether or not the message reached the recipient's cellular device.  For instance, on every previous phone that I had, when I sent a text message a check mark would appear next to the message meaning that it was successfully sent.  And when their deviced RECEIVED it, not necessarily OPENED it, a "D" would appear next to the check mark indicating that the message had successfully been delivered. 

 

Now with the iPhone I can count about 10 instances already (within 3 weeks) where I have sent a text message and then I have never received a response for him/her.  I asked why they had not responded and they told me that they did not receive a text from me and proved that to me by showing me their cell phone.

 

It is inconvenient for us as customers that our SMS services are not reliable.  I thought the iPhone was supposed to be "THE" phone?  I am unsatisfied, and debating on whether or not I should return to my Blackberry.

 

 

Also, why isn't every SMS timestamped?  That is a bit weird too.  It seems like it just randomly decided when to throw a timestamp in there... confusing?

 

Thanks for listening to my rant,

Geoff

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Ryik
Newbie
In response to gkl4
‎04-07-2011 10:00 AM

I completely agree with Geoff.  Just yesterday I found out that 6 txts in a row just disappeared after I sent them.  they never made it to the person.  luckily i have a work cell handy, because that person thought I was ignoring them.  for over an hour every text i sent them did not get there.  so can we please find SOME WAY to get the delivery notifications?

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KellyW_VZW
Specialist - Level 1
In response to Ryik
‎04-12-2011 04:08 PM

Hello,

 

Thank you Community Members for posting feedback and suggestions. It is very much appreciated.  

 

When you send a text or picture message from  your Verizon Wireless device, and you do not receive an error message, the message was successfully processed through our network. To ensure that the receiving party's cell phone services are provisioned as they should be, I encourage you to have them contact their wireless carrier and speak with their Technical Support department.

 

If this is an ongoing thing, please contact our Technical Support Department, from an alternate phone by calling 1-800-922-0204, option 3 for assistance. Please have your device with you, fully charged if you need to call. We will walk you through some troubleshooting tests, including messaging tests to ensure message processing are working as they should be.

 

Thank you.

 

 

KellyW@VZWSupport

 

 

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diane01821
Newbie
‎07-09-2011 07:42 PM

Is there anyway to pay a monthly fee for the delivery report?  I am considering getting rid of my iphone and going to a blackberry since they offer the sms delivery confirmation.  I really liked the green arrow / green check mark on my prior phones.  I would be willing to add another fee for this service.

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vereyezuhn
Master - Level 3
In response to diane01821
‎07-10-2011 12:42 AM
diane01821 wrote:

Is there anyway to pay a monthly fee for the delivery report?  I am considering getting rid of my iphone and going to a blackberry since they offer the sms delivery confirmation.  I really liked the green arrow / green check mark on my prior phones.  I would be willing to add another fee for this service.

No, the delivery report feature is just not supported by the iPhone 4. This is the ONLY reason I did not get an iPhone 4.

 

Not sure whether it's an Apple issue or a Verizon issue, but it's a major one that needs to be looked at.

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Not applicable
In response to diane01821
‎07-14-2011 01:14 PM
diane01821 wrote:

Is there anyway to pay a monthly fee for the delivery report?  I am considering getting rid of my iphone and going to a blackberry since they offer the sms delivery confirmation.  I really liked the green arrow / green check mark on my prior phones.  I would be willing to add another fee for this service.

I understand why this would be an important feature for you. Unfortunately there is not a way to pay for a delivery report for SMS. The phone does not have that capability. You can check in the App store to see if there is an app to add this feature, but I don't know of any offhand. Also, keep in mind that for phones that do support this feature, you only get the delivery confirmation if the person you are sending it to has VZW. 

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