For two weeks now, sporadically someone else is receiving my calls. I have contacted customer service multiple times for hours and they still can't seem to fix the issue.
Sometimes the call goes directly to the him (I have no record of the missed call). Sometimes it rings once or twice to me then stops, and then goes to him. Sometimes people get his voicemail directly (not mine).
I don't know this person, I have never set up call forwarding (they have removed the option from my account entirely), they have investigated my line for fraud (negative) but it is still happening.
My husband has had this problem for a while and Verizon cannot seem to get it fixed. Sadly the person on the other end of this doesn’t even speak English!
One website indicates some type of forwarding may have gotten set up. To disable, dial *73 on your phone, and press <SEND>. If that doesn't work, then try dialing *920 and pressing <SEND>
*73 did not work for him. *920 seems to have worked since I finally got his voicemail instead of a stranger - either that or the other person is ignoring my calls now!
does this still happen to you? It's currently happening to me and im trying to get it figured out with a verizon agent right now.
This is a pretty serious issue with calls, teeeacup. Can you tell us more details about your type if issue compared to the issue above?
ZakC_VZW
Same is happening to me. It seems the person getting the calls forwarded to, told my wife that she uses an app to make her calls.
That would be odd that another user would receive your calls. Is call forwarding enabled on your device? To disable it dial *73? Does this happen with all calls or a specific call? Did anything change on the device when this issue began? AlbertoR_VZW
I am having the same issue!!!
It does not happen all the time. Occasionally, to a random person.
Making sure that your phone calls are routed properly is vital. Let's collect more information to see how we can assist. Can you share relevant details about the issue? How often does this occur? Are you using regular calls or any 3rd party calling apps?
This is happening to me as well...any fixes yet?
Calling concerns are not what we want for you. Let's get started. Provide us with specific details about your experience with calls.
CoreyM_VZW
For approximately three weeks now, calls to my cell are being diverted to another number. The lady on the other end is also a verizon customer and was kind enough to give me her number. I've attempted to call Verizon several times - I just was on hold for more than ten minutes and no one ever picks up.
I have a serious illness and my doctors cannot always reach me; my boss cannot always reach me; and for what I pay every month this is unacceptable. I do not have call forwarding on; I tried the fixes that someone mentioned and I'll see if that works; but really - Verizon, PLEASE do something about this.
SarahSophie, I am truly sorry to hear that this is happening especially at a time when you have medical needs. If Call Forwarding is not enabled, we will want to take a closer look. I have sent you a private message, please respond to the private message so we may assist. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
This same thing just started happening to me a few weeks ago. I have never set up call forwarding and the verizon rep had me attempt to cancel it.
I just go disconnected from my 3rd call to customer support where I again explained the situation. Now for call 4 and am now getting frustrated. I was pretty patient up until now and fully understand things happen but come on.....
We are completely understand and want to make sure you are all set with your device and service. In order to review this more please respond to the private message provided to further assist.
It is happening to me too! The same exact thing. I should not have to pay to get a new sim card because this is something that happened out of my control!
Hello, aldeanaf. We always want to make your service is working correctly. Please tell us more details about this issue you are encountering. CassieG_VZW
This just started happening to me and the customer service had me dial *73 to stop call forwarding. I can't say it worked or not people the calls having the issue have been sporadic over the last week but everyone I just had "test" call me got through to me. I hope its nothing fraudulent but the customer service person assured me they could tell. We shall see.
Happening to me as well! Verizon help!
Plk3,
Making sure you get all of your calls is always crucial. I'd be just as concerned about this. We're glad to help. How did you find out about this? How often is this happening?
AndrewT_VZW
This is happening to me too. What did you do to resolve it? Was it fraudulent activity? Thank you.
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