THE DATA USAGE ISSUE WITH THE IPHONE 5c

[keltikrain76]

So, my son got his Christmas wish of the Iphone 5c.  He had the Iphone 4 for at least 2 years.  So, I started getting notifications that we are at 50% of our data limit, then 75% of our data limit...  We have been with Verizon for the past 10 years....we have NEVER experienced this kind of usage on our data.  We usually run at 1.5g...and I only have the 4g as a safeguard.  Now here we sit with our billing cycle still running and having no data left.  We are hardly ever off of our wifi.  This is ridiculous.  After reading the threads on the blogs....we need a fix and we need it now.  I will not be renewing my contract with Verizon if we can't get this rectified.  There is no reason for this kind of data usage...and especially while we are sleeping.  There was a huge hit this morning...while at our house...while we were sleeping...and we have wifi....My droid has used hardly any data...and yet his iphone has eaten up 3g....RIDICULOUS.

[dkuntzi]

Ditto for me, same issue with the iphone 5c that I gave my daughter for Christmas.  She is not using it any different than her last phone - HTC Ryme.  Issue must be resolved by Apple and Verizon, give them more data until the issue is resolved would be nice.  Maybe our last contract with Verizon also!  Some suggest turning celluar off, then it's not a phone, just a ipod touch!  Not happy.

[vzw_customer_support]

Hello to you keltikrain76 & dkuntzi,

The last thing we want is for you to leave the VZW family. I can certainly understand how important it is to optimize your data on your devices. I personally have been optimizing my data by turning off cellular data features I don't use. To clarify if you visit Settings > Cellular > Scroll down to "Use Cellular Data for" and turn off any apps that don't need cellular data.

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

[keltikrain76]

I spent a good two hours yesterday going through EVERY possible setting on my son's phone.  We turned off auto updating, the LTE, Everything on his phone is manual...He realized that he couldn't send me a picture text because I have a droid and he has the iphone5c.  So, we had to turn on his data, and I kid you not, we got hit for another .5 gig.  THAT IS RIDICULOUS. The phones should not have to be babysat.  I will be leaving Verizon as soon as the contract is up if no fix is found.  He loves his Iphone and I love my droid...we can go love our devices elsewhere where we can actually USE them.

[vzw_customer_support]

I truly appreciate the additional details keltikrain76,

I certainly don't want you to have to turn off data completely, just the applications that may only need to use data over Wifi. Were you able to follow the steps I posted above to do so?

Additionally, if data was used right away when you turned the data back on it must be something that is constantly running that we need to find. First, I would go to Email > Outbox. Is anything "stuck" in the outbox trying to send? Second, do you notice any concerns with Wifi connectivity?

Please keep me posted.

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

[dkuntzi]

I went to YouTube last night, quite a few videos on this issue with the iphone 5 and 5c on Verizon.  Turned as much off as possible, trying to turn the smart phone into a dumb phone to save data?  I let you know if it helps, but looking at the usage logs on My Verizon for this phone, doesn't look like its helping much.  Appears the biggest hit of data is done in the morning when the phone gets turned back on?  some mornings almost 1/3 of gb.  I'll play with the setings, if I can't slow the usage down, I will come into a Verizon store and have her moved back to her old phone until the issue is resolved or contract is up.  I'll have a very unhappy preteen.

[dkuntzi]

I'll actually be able to turn the phone back on 2/7/14, the first day of the new cycle and start to monitor the usage again.  The phone has been turned off for 2 weeks in fear of the data overage.  My daughter used 1 GB of data per month with her old HTC that she used for 2 years, this iPhone will use over 1 GB data per week.  Hopefully turning it into a dumb phone will reduce the data usage, but then what is the purpose of having this iPhone? We will probably switch it back to her old phone with lessoned learned, at least the HTC still can be used as a smart phone.  Those with the iPhone 4 don't have the issue, so Apple screwed something up with their new iPhones and only Verizon is big enough to pressure them to fix the issue.  I have ran into dozen's of people where I work that are complaining about the same issue with these newer iPhones.

[Kimon]

When at home or a place where there is Wi-Fi she needs to go in and under settings and Cellular and turn off Cellular data, which will restrict all data to Wi-Fi.  She can also select what apps she wants to use cellular data on.  I am having the same problem too since switching to the iphone 5c and this is what I have done to help.

[#9]

It's important to stress this is an Apple problem, NOT a Verizon wireless problem.

It could be addressed with a more permanent, workable solution in the Apple Community forums.

[nursebsn14]

Watch that data still. I turned my cellular data off too. When I turned it back on it would jump in the next few minutes after I would turn it back on while still on wifi. I also took pics of the data going up with the data off while using wifi

[rnjsb]

I am having the same issue with data usage. I added my daughter to our plan and her 5c is causing a huge up in our data. My BF and I never used more than 2gb of data per month. The first week I got a notice that 50% of data was used. We had to increase our plan to 12GB of data from 2GB. I took your advice and turned off my cellular data  but when I was connected to WIFI i couldn't use the phone at all. Couldn't even text without  turning it on. At this point we"re ready to pay the cancellation fee and leave Verizon. Ive been a customer since 2002!!

[vzw_customer_support]

rnjsb- You have been with us for a long time and we don't want to see you go. We know that monitoring data usage is important and going from 2GB to 12GB is a huge jump. If you turned on wifi  (with cellular data off) and your data isn't working that means there is a problem with your wifi connection. Have there been any updates on your phone?

sheritah_vzw
Follow us on Twitter
@VZWSupport

[rnjsb]

I Have turned all cellular data off. I'm only Iin the 2nd wk of a new bill cycle and already 4 gigs form just mt bf and dtr!! Whats the early cancelation fee? I can't keep paying this kind of money! Been w verizon for over 8yrs And never needed more than 2gigs data!

[vzw_customer_support]

Hey there rnjsb,

This saddens me to hear. I see that we have interacted regarding this issue before and I am sorry to hear that it is still continuing to go on. We appreciate your continued support over the years and the last thing we want to see is you go elsewhere. I am confident we can get this resolved. I would like to review your account in detail to make sure that your data is being calculated correctly and to see what we can do.

Please follow me and send a dm so we can review your account in detail.

NicholasB_VZW
Follow us on Twitter @VZWSupport

[rnjsb]

I have honestly done everything to try to fix this issue. Just from looking online and on her just about everyone's having the same issue!  Is verizon doing anything to try and fix this? What would my early cancellation fee be?

[vzw_customer_support]

Hey rnjsb,

Thanks for the reply and all that you have done so far. This is not a known issue with the iPhone 5c. I understand you've done a lot already. Please follow me and send a dm so I can review your account to see what has already been done and continue to assist. I look forward to hearing from you.

NicholasB_VZW
Follow us on Twitter @VZWSupport

[rnjsb]

I'm sorry but I totally disagree w u about it not being an issue! Just on the support page there are hundreds of post about excessive data and 5c w verizon. Do a google search and hundreds of posts show up. No issues with any other carriers. How do I follow you?

[rnjsb]

I tried to DM  u but it got denied and said I didn't have permission to access???

My boyfriend and I hav had Verizon for over ten yrs. NEVER got close to the data we use up now. I've turned off cellular data for specific apps and even all tog. So now I don't even have a phone I have a glorified iPod. Pls tell me what the cancellation fee would be. I can't do another 2 yrs of this. We just upgraded our 2 lines and added a 3rd for my dtr

[vzw_customer_support]

I definitely don't want to lose you rnjsb! I want to continue another 10 amazing years together! Early termination fees are specific to the account and I'm unable to provide accurate information without reviewing your account. I want to provide all available options to keep you a part of the Verizon Wireless family. Please accept my follow request, follow me and send a direct message (DM). If you are still unable to send a DM please contact customer service by dialing *611 from your phone. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport 

[bullmoon]

Same problem here - and you can read about it all over the WEB - how you can say it is not a know problem is beyond me.  If Verizon do not know about it, they may as well be touting their complete lack of touch with reality and incompetence.

[vzw_customer_support]

We don't want to see any of our customers having unexpected data, bullmoon. By design, Apple devices will turn off WiFi when the phone is dormant. If you leave cellular on for many of your applications (Settings > Cellular) that can cause a spike in data usage when the phone is dormant if there's an application that connects for updates. I encourage you to check those settings to turn off applications that don't need cellular data. You can also go to Settings > General to turn off Background app refresh to minimize the amount of data your phone uses when dormant. Some customer have also reported finding an email in their outbox. Double check to make sure there's no email in your outbox that is "stuck" sending.


JenniferH_VZW

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