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Text won't go through unless they text me first

ambermatthew
Newbie
‎11-23-2020 12:42 PM

I am having issues with one of my friends.  Frequently, my text messages show up as a green text and do not go through.  I message him on Facebook and tell him to send me a text and then it is back to blue and iMessages will go through.  It works good for a period of time and then it goes back to green and not going through.  Sometimes it only works for a couple of days and sometimes it works for several weeks.  I only have this issue with one contact.  Does anyone have any idea what is going on?  We both have iPhones.

Thanks!

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vzw_customer_support
Customer Service Rep
‎11-25-2020 12:50 PM

I am so sorry to hear of any issues with sending an iMessage. When did this issue start? What model iPhone do you have? Does this only happen with one specific contact? AlbertoR_VZW

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ambermatthew
Newbie
In response to vzw_customer_support
‎12-01-2020 06:09 AM

It started about 6 months or so ago.  I have an iPhone 11 and so does the contact.  This is the only contact that this is happening with and they said I am the only one of their contacts having this issue.

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vzw_customer_support
Customer Service Rep
In response to ambermatthew
‎12-03-2020 06:18 AM

Thank you for the helpful details, ambermatthew. Let's continue to dig into this. Have you both attempted to erase your full message thread and start a new thread? Are you sharing the same Apple ID? Were there any changes to the either device when this started such as new apps or updates? 

 

DanielleR_VZW

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