Text
BrookeBrewer
Newbie

I can't send a text with either the iPhone 5s or 5c I just purchased.  I went back to the store and they told me they have never seen this.  Is there some basic thing I am failing to do?  The phone was activated at the store.

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vzw_customer_support
Customer Service Rep

Hey there BrookeBrewer,

Congrats on the new iPhones! Let's get those text messages flowing. Are you having issues receiving texts too? What zip code are you in? Do you receive an error message when you try to send? Please provide additional details so I can better assist.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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I went to the verizon store this morning. They found that for whatever

reason the text capability on my account had been turned off. They

turned it on and I am up and running. Thank you for responding.

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vzw_customer_support
Customer Service Rep

Thanks for the update BrookeBrewer! I'm glad it's working now.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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