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Unable to open email attachment, videos, pictures
Anie1015
Newbie
‎12-05-2012 10:01 AM

I am unable to open any email attachments and pictures/videos. Is there a setting the phone need to be on to do this?

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vzw_customer_support
Customer Service Rep
‎12-11-2012 02:15 PM

Hi Anie1015,

I know how important it is to retrieve your emails on your device. Let's make sure that all the settings are correct. Please go to Settings> Mails, Contacts, Calendar> Turn on Load Remote Images. Let us know how this works out for you.

NidiaA_VZW

Please follow us on Twitter @vzwsupport

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