I purchased a 14pro max from Best Buy. I was told by 10 different Verizon reps that I could trade in my iPhone 12, and that I was eligible for an $800 trade in credit (over 36 months). After I did the submission, the computer said that the phone was worth $260. I called 5 more times and was ASSURED that I was eligible.
I sent in the phone.....which was on my line.....and it was mis-coded and I was given $45!!!!!!!!!! I have spent 10 hours trying to get this resolved and nobody does anything at Verizon. I even suggested that they send my phone back....or send me another one to replace it. THEY ARE REFUSING TO DO ANYTHING.
I am so disappointed with Verizon......and it looks like I will have to change to another carrier as soon as I can. Does anybody have any other suggestions?
THANKS!
Start a new topic or ask questions in the open forum.
