Verizon is blocking me from upgrading to an iPhone X by stating my account is past due. Have been with them since 1993 consistently with account payments over $10,000 and never had this issue before. I cannot even check my account to find out my status. Anyone out there who uses AT&T or other carriers with iPhone X.
Why can't you check your own account? Do you have access to your account through the MyVerizon online?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It's always exciting to get a new device, PICOCURIE. We do appreciate your service for the past 25 years and don't want to see you leave the Verizon family. I'm sorry to hear that you're experiencing an issue with your account balance as well as being able to check your account. I would like to help sort things out for you so you can purchase your new device. I have sent a private message so I may further assist. I look forward to your reply.
LaurenC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No carrier allows upgrades unless the account is “in good standing”. This may include suspension in the past 6 months or a past due balance. Since The Device payment plan is essentially a loan, they run your credit and have the right to refuse to extend credit.
Since you can’t access the account, call Verizon and ask what’s up.
If the account bill is over $10,000 per month, my guess is that this is a business account.
If it is, are you just a user or are you actually authorized to make phone purchases?
I think the OP, like many others, is adding up how much they have spent since joining Verizon (In 1993)
I own the corporation.
Well then you should have a chat with your bookkeeper. This certainly can’t be the first time your phones have been upgraded.
Or whoever is in charge of accounts payable.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
PICOCURIE, if it is factual that a corporation would be paying 10K per month to Verizon for wireless phone service. Then the comptroller of the corporation would be keying on Verizon's profiteering with billing due dates. Which would cost the corporation. Please read post made at the Apple 6s forum, which was locked, but still getting many views.
And you are implying what? That he or she isn’t paying Verizon in protest? That’s not his or her job To protest a change in bill dates, which may be “net 30” for a business Account and has nothing to do with your complaint over a 3 day change in due date.
What is being implied is if there is a 10 thousand dollar monthly account that is due on a perhaps the 15th of each month. If that accounts due date rolls back by 3 days. Then the payee loses out by $333.
Verizon is aware of this. If not than they wouldn't have removed the good profiteering post that was getting many views at the iPhone 6s discussion forum. If a mortgage payment was rolled back. What would happen? It all works on due time and interest rates.
Your math is faulty. Your entire premise is faulty. No one is paying for 3 less days of service, which you have incorrectly implied on the locked and this thread. It’s not true.
All the business or individual loses is 3 days interest on their balance due. These days it’s more like 1% maybe 2% if you have a good saving account.
Let’s assume they have stcok or high yield; simple interest...
10,000 at 6% a year is 600, or $1.64 per day, total is less than $5 interest. And that is assuming the business accounts are due in 21 days, which as far as I know, they are NOT. Business accounts are net 30 days.
Hi mama23dogs, you are correct my math was incorrect sorry. 10K divided by 30 days which is a Verizon billing cycle would be $333,33 per day. So by rolling back a customers billing due date by 3 days. The customer or payee of the account would actually be at a loss of $1000 for that billing cycle. Basically the billing due date changed from 30 days to 27 days, for the billing due date. It's outrageous and that's the course Verizon has taken, what loyalty to customers, Yikes!
Salisbury wrote:
Hi mama23dogs, you are correct my math was incorrect sorry. 10K divided by 30 days which is a Verizon billing cycle would be $333,33 per day. So by rolling back a customers billing due date by 3 days. The customer or payee of the account would actually be at a loss of $1000 for that billing cycle. Basically the billing due date changed from 30 days to 27 days, for the billing due date. It's outrageous and that's the course Verizon has taken, what loyalty to customers, Yikes!
No. The customer is still getting 30 days of service and is paying for 30 days. Your entire understanding is incorrect. They are not shortening the bill cycle to 27 days.
This has been explained by Verizon and others, you just keep making up stuff that is not correct.
mama23dogs, if I may explain further. If my bill was due on the 15th of each month and for what ever reason I wanted to make it due on the 18th. Verizon would do that. But they would charge to do so, they're not gonna take the money later. But where they want to roll back the billing due date on all their loyal customers. They don't want to make any adjustment. How unethical and unfair it that! I've already cancelled one phone and will cancel another in February.
Salisbury wrote:
mama23dogs, if I may explain further. If my bill was due on the 15th of each month and for what ever reason I wanted to make it due on the 18th. Verizon would do that. But they would charge to do so, they're not gonna take the money later. But where they want to roll back the billing due date on all their loyal customers. They don't want to make any adjustment. How unethical and unfair it that! I've already cancelled one phone and will cancel another in February.
Okay, This shows me how far away from understanding the change you really are.
You pay for one month at a time (30 days). In order to move you due date 3 days later, they move your bill cycle 3 days and prorate your bill so you will pay for the 3 extra days on one bill.
So one bill you pay for and receive 33 days service. <<<<< Read it twice.
If you move your date 3 days the other way, they would bill you and you would receive 27 days service.
At no time are you billed for more days service than you receive. Which is what you keep writing.
mama23dogs, when Verizon rolled back billing due dates on customers. They received money faster, why you cannot understand that is beyond belief.
Comcast gave all their employees a $1000 dollar Christmas bonus, the next day AT&T followed suit, and just yesterday Home Depot announced they would do the same.
This is because of the new corporate tax structure going from 35% to 21%. Verizon has decided to penalize all customers with profiteering. Has done nothing for employees or anybody really. Who is the CEO calling the shots? Outrageous!
I totally understand that. But by paying 3days earlier, the only thing the customer loses is 3 days interest on their money. On a $10,000 Account with high interest earning potential (6% a year) its about $5.
For a customer with a $300 bill and a normal interest rate (1.5%) it’s about 3¢. That assumes the customers is earning any interest at all.
While it may temporarily raise cash, its not profit, it’s only cash flow.
I still don't get the big deal people are having with this. Instead of 25 days to pay we now have 22. It isn't huge thing going on here.
Neither do I. Yet ATT moved due dates both later and earlier 2 years ago by as much as 6 days and had similar complaints. Even from those with more time to pay their bill. (Mine was 6 days earlier)
However....No one was confused about “due date” as opposed to bill cycle date. And no one thought they were paying the same amount for a shorter (or longer) month.
Start a new topic or ask questions in the open forum.
