What can i do if callers can only hear me when on speaker?
mc35796
Newbie

phone was working fine, now callers can only hear me when i have the phone on speaker

i have tried to reset my phone

tried cleaning the headphone jack

cleaning the mic

turning off/on noise cancellation

not sure what else to do

have had the phone since last august i believe

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vzw_customer_support
Customer Service Rep

mc35796


Being heard on your calls is always a priority. What do your callers hear when they call you? When did this first begin? Do you have a case on your phone?


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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mc35796
Newbie

They cannot hear anything at all until I switch to speaker.

I believe it is my microphone. I can still play music and hear my ringtones and watch videos just cannot record anything.

Sent from my iPhone

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vzw_customer_support
Customer Service Rep

Mc35796, thanks for clarifying. Does the device have any physical damage or has it been wet?

EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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