Why can't you order or upgrade online currently?

[titan75482]

I have been trying for over three weeks to upgrade a line and add two new ones and no one can seem to figure out how to help me. I was passed off to an I.T. person who said they were having issues with bugs but couldn't do anything but cancel the order for me. Every time I even hit the upgrade button it goes to an orange error cant process screen I have called and three times they processed the order on there side and when I got to the confirmation process email or text it sends me to this same orange error screen. I have had Verizon for years and like their service but it seems like i will have to go to another carrier to get new phones and service if they cant fix it. Is anyone else having this issue?

[vzw_customer_support]

Hello, titan75482. We would like to look into this for you. We are sending you a Private Note now. CourtneyM_VZW

[oooklaa]

I have the exact same problem.  Same screen.  It's been like this for many MONTHS now.

[Mackenna2003]

I have the same issue

[vzw_customer_support]

Good morning, Mackenna2003. My name is Antonio and I hope that you are having a great day. I also appreciate the excellent opportunity to be of assistance via this channel.

We want you to be able to place your order online. What specific error do you get if you place your order at this link (https://m.vzw.com/m/hxhv)? 

We are here to help you https://www.verizon.com/support/upgrade-device-faqs/#item2 as much as possible. - Antonio

[oooklaa]

I have the exact same problem and same orange error screen.  Super frustrating.  I've tried on multiple computers, different browsers (Google chrome & Microsoft edge).

I've even tried upgrading on my phone via the myverizon app.  Nothing works and this is terrible.

Were you ever able to get a resolution on this?

[vzw_customer_support]

We want to ensure all our customers are getting the support they need. Please, Private Message us anytime for a live agent to assist. - NicholasS_VZW

[oooklaa]

I've sent a PM.  Please advise.  Thanks.

[vzw_customer_support]

oooklaa, we're happy to help. Was that sent on this platform? How may we assist? TerranceT_VZW

[TamanduaGirl]

I never even got that far before encountering an error trying to order a new phone, so not exactly the same issue but still a broken website with ordering. I have a separate post up about it and was just pmed by support today. Hopefully it all gets sorted soon.

I've actually had issues trying to order in the past as well, but it was even earlier in the process so I just figured it wasn't the right time and gave up. But now I have birthday money to spend, so it would be nice to get a new phone.

[oooklaa]

Thanks TamanduaGirl for your reply.  I've been trying to get support via PM as Verizon requested...but it's already been 4 PMs back and forth without a solution.

It's really unfortunate that the website is so poor.

I wish you a happy birthday and are able to use the money to upgrade to a new phone IF they ever fix our problems with the orange error screen.

[vzw_customer_support]

We are sorry to hear that this an issue for you. I would feel the same way if I were unable to process the upgrade on my end. I am sure that we can get this working for you. Have you tried clearing your browser history and cookies? 

[Hobear]

Has anyone gotten resolution on this? I've been struggling with this since February. It doesn't matter if it is on my phone browser, using the app, going on my computer, my wifes, my work laptop, everywhere you click a simple let me shop or look at a phone and this error pops up. Signed in to my account or just browsing the store logged out. Doesn't matter the browser or way I log  into the site via a network. 

For some reason your whole website is inoperable and it needs a fix. Seriously you've missed out on loads of sales as your website doesn't work. 

[oooklaa]

nope, no resolution.  What a terrible interface.

[vzw_customer_support]

Hobear, it seems like our assistance is needed here. We see that you are having some issues upgrading your device? Your help is here and we want to figure out what is going on. You mentiod an error that you are getting, can you attach a screenshot here or let us know what he error says?

-TakendraW_VZW

[emsee87]

I had the same problem so, I did some research. This has been a problem since at least 2012. It is 2023 now and I still cant buy a phone from their site no matter which browser, computer, or app I use. I believe this is intentional so that Verizon can advertise sale prices that do not actually exist because they are online deals only. Even their storefronts now only carry the latest model  of iPhone (at least in Chicagoland). I am going to be contacting the BBB about this. If this is not intentional (doubting that a major company like this would allow their website to be non-functional for over a decade), then it is one of the most blatant examples of amateurism and neglect that I've ever seen from a company like this. Probably going to be leaving Verizon.