The issue began occurring 2 months ago. At the time, my wife and I were using iPhone 11 and 12 Pro. Verizon cell phone coverage in our neighborhood is very poor, so Wi-Fi Calling has always been the way we make calls from home. We have had Verizon Wireless for a number of years, and Wi-Fi Calling has never been an issue.
As our ISP, we use Verizon Fios with 1Gbps speed. I routinely conduct timeout, ping, and broadband speed checks, and our internet connection is solid. Though as a precaution, I have rebooted our router a number of times.
3 weeks ago, we've upgraded to iPhone 13 Pro, and I was hoping the issue would be fixed. However, it has not. The problem appears to be with Verizon's Wi-Fi calling protocols. After a few minutes on the call, the other party no longer hears me. I hear them just fine, but they cannot hear me. I can hang-up, and call them back, and the issue returns after a few minutes.
I have spoken with Verizon Wireless tech support, and they have opened a ticket. It's been a few days, and I have not heard back yet.
These are the steps we've already taken:
- Reset network settings on both iPhones
- Downloaded latest iOS (15.1)
- Rebooted our phones
- Rebooted our home modem
The Wi-Fi signal strength is strong (the router is in our home office, from where we conduct most of our calls).
I really wish someone in Verizon's tech support would escalate this issue. I am happy to be on the phone with them to try and replicate it, and hopefully they can run a diagnostic test that will reveal where the issue is occurring.
There seems to be a wide range of topics similar to this on Verizon forums, but none seem to offer any solution.
Thanks for reading, and if anyone has any tips or comments, I'm all ears! 🙂
I'm just following-up. I spoke with Verizon tech support. They've apparently created a ticket. Last update I received was a week ago that the ticket was being worked on, and most are resolved in 24-48 hours. Since then I've received no updates. No one e-mailed or called back. It's odd, because we have 6 devices on Verizon Wireless, and this type of neglect is what ultimate drives people to utilize other carriers.
Completely agree. I'm experiencing the same issues with an Samsung s20+ and AT&T ISP (fiber).
Was there ever any solution to this problem? I have the same issue.
We want this resolved ASAP. A private message has been sent to assist you further.
-Sean
@vzw_customer_support -- this has been going on since I got a new phone & Verizon switched to 5G. Have had many contacts with tech support. They replaced the sim card most recently; within a week, call-dropping began again -- 2-4 times per call.
Never had this problem with previous phone or pre-5G.
Hello! We understand that you are experiencing an issue with your service. We are here to help! Please send us a Private Message for immediate assistance!
*Kay
Switch to AT&T. I had AT&T for 20 years, and was convinced to go to Verizon because they supposedly had the best Network in America they oversubscribe their Network and provide false readings you think you are getting full bars in 5G, which must be a lie because I can sit in front of a Verizon 5G tower and not be able to access the Internet. Going back to AT&T as soon as my promotion ends.
As a valued Verizon customer, we'd certainly regret losing you, and we'd like to continue our partnership with you. Your account concerns are our concerns too, and we're here to help in any way we can.
Issues with your network service? That's certainly not the experience we want for you or any of our customers. We apologize for your inconvenience.
Can you tell us more about which of your services is being affected? (e.g., calls, text, web browsing, etc.) How long have you been experiencing service issues? Is this happening while you're indoors, outdoors, or both?
I know we can help, so let's work together to get this resolved.
-Robert C.
I am also having this issue to the point we cannot have a call without it either
A. Being dropped
B. The caller can no longer hear me
C. The caller's voice sound robotic
We have little to no verizon coverage at my house even though I am in a city with great coverage. We are on AT&T fiber wifi with a verizon extender.
This is causing extreme problems with important calls and I'm over it. If we can't get this resolved quickly, I will be changing carriers.
This, 100%!
I used to be able to use wifi calling with no problems, whatsoever; however, my husband was having difficulties keeping and placing calls. We recedived an extender from Verizon, but since setting it up and connecting our phones I cannot keep a call to save my life (literally as I am currently undergoing serious medical treatment), and my husband's calls are ridiculously choppy and cannot make out a sentence.
I'm ready to walk!
Nobody here wants to see you leave, boys4memom. Checking to make sure. Is Wi-Fi calling AND the Network Extender being used simultaneously?
I hope not. How are calls with Wi-Fi calling off while connected to the Network Extender?
-David
Hisgirl777, thanks for reaching out. We'd be so sad to see you leave the Verizon family. You stated that you have a Network Extender. Do you notice if any of the LED's on the Extender has changed colors since you have had issues?
-Kevin
I’m having this exact same issue and it’s driving me insane. It’s completely unacceptable. I can’t talk on the phone more than a few minutes without the call dropping, or the sound going in and out, or people telling me I sound like a robot. I have WiFi calling turned on because despite being in a very large city with extensive cell coverage, the connection in my actual home is awful. I am mere feet from my high speed modem and the WiFi signal is full strength.
Has anyone found a resolution to this problem yet? It is so unbelievably frustrating. I’ve actually ordered a new phone (due for an upgrade anyway) but I have very little faith that a new phone is going to resolve anything.
What is the deal, Verizon?
I have the same problem and I'm about ready to switch back to AT&T.
I've rebooted modem, router, wired WAP and phone. Made no difference.
WIFI from phone to wired WAP is 780mbps, WAP is gb wired to router, modem is GB wired to router.
I have an Internet monitoring system. Over the last month (all mbps), DL speeds: min 49, max 93, avg 71.2. UL min 10.9, max 28, avg 14.7. 1 min downtime at 3am for firmware update reboot.
Latency 14ms min, 29 ms max, 17ms avg.
Jitter <5
These dropped calls several times a day is nothing like what I had with AT&T and has to be fixed or I'm going back.
JohnGaltatGulch, we're sorry to hear that you're experiencing dropped calls while on Wi-Fi Calling. We'd like to help you troubleshoot this. We'll send you a Private Note shortly.
~Jesse
My wife and I are having the same issue, started about a week ago. We noticed that our 5g signal was much better than previously in the house, so I'm guessing that the issues are related to a tower upgrade near me. Now, calls drop every time we make a call. This is unacceptable and needs a resolution. From the comments I'm seeing below, it doesn't seem like anyone has had a resolution that hasn't required switching networks. What's the deal Verizon?
One of our main goals is to provide reliable service, and we concerned to learn you are experiencing issues. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
Was this msg for me? Don't bother to private msg me. Someone did that last week and I was told you couldn't help me here because I'm on Verizon prepaid.
Hey there, JohnGaltatGulch! We certainly can assist you here. We can send you a Private Note if you would like to continue?
*Kaylea
Sure, PM me. I'm just repeating what I was PM'd after verification of my prepaid Verizon account.
Start a new topic or ask questions in the open forum.
