YOur call cannot be completed as dialed

[dbadawi1]

Hello,

I have an iPhone with Verizon. So does my sister. For the past week, every time I call her, I instantly get a message saying "Welcome to Verizon.  Your call cannot be completed as dialed. Please check the number" 

1. Her number has not changed nor has mine for over 20years.

2. I can text or Facetime her, but I cannot place call to same number.

3. She can call, text, or ffacetime me. SO only I cannot call her.

4. I have not blocked her nor has she blocked me.

5. I removed her contact number, and rebooted my phone, and punched in the number, and I get the same message.

6. Others can call her, but I cannot. She and I are trying to figure this out. Any suggestions? Please.

[vzw_customer_support]

Hi dbadawi1, we definitely want to make sure that you're able to get in touch with your sister, so we're right here for you. The troubleshooting you've done on your own is greatly appreciated. What iPhone model do you have? Does your phone have the most updated software? -Alicia

[dbadawi1]

Thanks!

iphone 12 mini

ios 16.3

[vzw_customer_support]

dbadawi1, I appreciate you getting back to me. Have you been able to perform a resetting of the network settings? You can do that by going to Settings -- General -- Transfer or Reset iPhone -- Reset -- Reset Network Settings -- Reset Network Settings. The phone will reset. After it resets, please try the call. -Alicia

[dbadawi1]

Again, thanks.

I reset the network as you instructed (which also restarts phone) .  Call still did not work. Rebooted and also tried that. Still no luck.

[vzw_customer_support]

We want to make sure we're getting your calls works, dbadawi1! We'll need to open your account and dig into the troubleshooting. Please, look for our Private Note, so we can help!

*Chance

[dbadawi1]

OK, waiting for private note.

[dbadawi]

Where do I see private note? Do you mean my private messages?

[vzw_customer_support]

Yes, Private Messages. So we might troubleshoot your calling issue.

*V

[dbadawi]

OK, still waiting. No private message yet.

[vzw_customer_support]

We apologize for any delay with resolving your concerns, we kindly ask you to send us a Private Message, so we can look further into this and figure out what is going on. We're available anytime through PM!

*Joe

[vzw_customer_support]

Good morning. Did you get a Private Note from us yet? 

-Vanessa

[dbadawi]

I have not received a private message yet. I really need help on this.

[Albrean_VZ · Accepted solution]

Hello, If you are having trouble making calls please use our Troubleshooting Agent . Also please check out our FAQs to help solve any calling issues 

[CAJAY0420]

I've done all the troubleshooting steps and still getting the call can't be connected message.

[CAJAY0420]

I seem to be able to call 611 but after a few seconds it can't understand me anymore.

[vzw_customer_support]

Hello CAJAY0420. We wanted to check back with you to see if you're still having issues. 

~Ivone