iPhone 5- Verizon rep said NO phones will be shipped before 9/21...?

[kinsaul]

So, after my order kept saying 'does not exist' I called verizon... was on hold for 30 minutes and finally get a representative on the phone which I told the following to:
I ordered my phone at 2:04am CST on 9/14, I immediately received a confirmation email with my order number.

When I go to "Check your Order Status" and enter my order number and last name, it says this order does not exist.

She informed me the order will not show on the order status page until it has shipped and it will not ship until 9/21. I questioned why my email said DELIVER BY: 9/21, and she said that is wrong... The release date is the 21st and no phones can be shipped until they are released. Has anyone else talked to hopefully a more competent representative who has told them something different??

Also, is anyone else seeing the "Order does not exist" message?  Everything online is saying later orders will be shipped later, but I ordered mine early.... Any insight would be greatly appreciated!

[jojo122488]

I just looked and I don't have a receipt, should I called CS? Or it will only show a receipt once I receive shipping information?

[heyitsmejosh]

i have none either but i added a new line when i got my phone.

[neoxfl]

Look at the credit card charge, if its not charged I would wait.

[bkral]

My order status says will ship on 9/20, and that receipt shows that I have

2 day shipping, which means it would get here on Saturday. However... FEDEX

doesn't deliver on Saturday unless it's home delivery, which its not.

[neoxfl]

Don't look at the order status, look at the date of receipt. It should be 19 for 2 day and 20 for overnight. Also your credit card charge will give you this idea as well. As soon as its charged, they ship them. It take 24 hrs to update the system,, which is we're the delay is.

[bkral]

I got charged over 24 hours ago and still no tracking number or even a

confirmation email.

So we should be ignoring the pre order status Page?

[dukeguy]

Yes ignore it. If your card has been charged they will be shipping. It took about 1 day for my shipping confirmation to show up after the charge went through.

[rdraider87]

Hi guys I'm new to this and a new Verizon customer. I preordered my iphone 5 at the Verizon store on Saturday 15th at 9:00am and its showing a delivery date of 10/5/12 anyone know if it will be earlier than that or am I doomed to wait until October for my Iphone?

[freshluck]

yea you wont get yours till Oct 5

[Dillinger]

They process it by the time you ordered...since you waited longer (dont know why you would lol), yours got pushed down the line.  So, the people that purchased right after midnight PST will get theirs first.....and....I am one of em!!...getting mine either tomorrow or Friday for sure

[COADYMON]

FEDEX will deliver the phones on Friday the 21st by 3PM. They have the phones but can not deliver them before "Apple's" release date. My credit card was charged on the 17th and my tracking from FEDEX shows Friday by 3.

[cody41]

I put in my order almost 4 hours after they went on sale on 9/14 and I just received tracking info, my phones will be here tomorrow(21st).  Can't wait, pretty cool!

[B33]

Sounds like there going to be a Hit they're saying there are Customers already Camping out to Get them tomorrow.!