iPhone 5- Verizon rep said NO phones will be shipped before 9/21...?
kinsaul
Newbie

So, after my order kept saying 'does not exist' I called verizon... was on hold for 30 minutes and finally get a representative on the phone which I told the following to:
I ordered my phone at 2:04am CST on 9/14, I immediately received a confirmation email with my order number.

When I go to "Check your Order Status" and enter my order number and last name, it says this order does not exist.

She informed me the order will not show on the order status page until it has shipped and it will not ship until 9/21. I questioned why my email said DELIVER BY: 9/21, and she said that is wrong... The release date is the 21st and no phones can be shipped until they are released. Has anyone else talked to hopefully a more competent representative who has told them something different??

Also, is anyone else seeing the "Order does not exist" message?  Everything online is saying later orders will be shipped later, but I ordered mine early.... Any insight would be greatly appreciated!

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iDroid
Contributor - Level 3

It will ship either the 19th or 20th depending on your location with 2day or overnight shipping and be in your hands on the 21 (launch date) Verizon reps don't know anything I have pre ordered the 4, 4S and 5 and always get the phone on launch day.

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cubzwinn
Enthusiast - Level 3

The customer rep that I spoke to gave me information consistent with iDroid's experience.  

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kaebfly
Champion - Level 3

I preordered the iPhone 4 and received it BEFORE the launch date, as did many....but I'll agree that the reps in the past have gotten it wrong with their info. Mainly because I don't think it is communicated to them clearly in the first place. Ultimately, expect the iPhone no later than the 21st IF that is the date your preorder status provides, but don't be surprised if it arrives a day or two earlier (despite the notices on the carriers websites stating that iPhone orders can not be delivered before the 21st...I say this only because the same notice existed during the iPhone 4 preorder yet delivery for a lot of people occurred before the date shown).

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QWQ512
Enthusiast - Level 2

Yea listen to experience customers that have gone through this pre order process before like iDroid and don't listen to the know nothing reps.

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iDroid
Contributor - Level 3

Thanks for your kind words I just speak from experience just wait this week these boards are going to get crazy lol

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QWQ512
Enthusiast - Level 2

No problem thanks for helping us out and yea you can count things are going to get worse especially with these lying verizon reps.

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GRIZZZ
Enthusiast - Level 2

Yea they are full of it. if you ordered within the first our of pre order launch then your going to get it by the 21st. the rep i talked to last night said i could get it thursday or even wednesday.

carpediemgal
Contributor - Level 1

I ordered at 7:00 am EST and my credit card has been charged, and the update says being processed with delivery date BY September 21

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Dillinger
Enthusiast - Level 2

Look at your Email confirmation...It should read something like:

Preorder Confirmation: ************

Order Number: ********

Order Location: *******

Deliver By: 09/21/2012
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ckizz
Enthusiast - Level 3

Yeah. Don't listen to the CSR. You got one that had no idea what he/she was talking about. Deliver by the 21st means delivered by the 21st. They'll ship middle of the week and may even get to you early.

(Source: I've done this whole square dance before, with the 4 and the new iPad.)

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jojo122488
Enthusiast - Level 3

I spoke with a Verizon CSR this morning (Business Center CSR) and they stated that if you are in the first shipment you could possibly get it before the 21st but definitely on the 21st. But again the majority of the time CSR do not know when the phones are coming and you usually will get 10 different answers, so hang tight. if you want further clarification, i highly suggest heading to twitter and tweeting @vzwsupport they offered a lot of help when i first placed my order.

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ckizz
Enthusiast - Level 3

Yeah. If you ordered it from Verizon, which I'm assuming you did, there's a slight chance you get it early. However, if you ordered through Apple, there's no chance in hell. One, if you order it through Apple, chances are it's getting sent here straight from China.  Second, Fed-Ex has an agreement in place with apple that they hold the shipment and deliver 100% on the release date.

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QWQ512
Enthusiast - Level 2

They are shipping today through fed ex my card has been charged and should be receiving the shipping email any minute like the rest of the people on the other forums.

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jmccurrytech
Newbie

My card was just charged too, status changed too.

Order Status: Your order has been sent for processing.

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QWQ512
Enthusiast - Level 2

Nice you should receive an email with your tracking info very soon.

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carpediemgal
Contributor - Level 1

SAME WITH ME. Status change and credit card charged!  No tracking number yet though!

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GRIZZZ
Enthusiast - Level 2

IPHONE HAS SHIPPED ❤️ says i will receive by the 20th

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GRIZZZ
Enthusiast - Level 2

ALL TRACKINGG NUMBERS WERE UPDATED AT 11:15EST START CHECKING!!

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philnamy531
Enthusiast - Level 1

I got this email this morning....

Your Verizon Wireless
order is being processed. The expected delivery date for your order is
9/21/2012.  And it included a FedEx tracking number..... I checked that, and it says "not Found" right now, but that's normal...

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TomCat03
Contributor - Level 3

Orders are being shipped prior to 9/21 but once you receive FedEx tracking info you will notice in the "comments/details" it says "Future Delivery Requested." Most likely, Verizon made sure to note not to deliver shipment before Sept 21st. Of course some of these order comments may be missed by FedEx and delivery folks but for the majority, they have been advised to no deliver to recipients before Friday.

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