iphone 7 bait switch
dangit82
Newbie

I want to trade in my iphone 6 for a 7. They're offering a credit of $650 once they get my trade in. has anyone received the FULL $650 credit? I remember 2 years ago VZ pulled this bait and switch and did not honor the full credit.

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lewisr13
Champion - Level 1

30 days from the time of shipping Of new phone It only takes 2-3 to be received by Verizon.

View solution in original post

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caryrae73
Contributor - Level 1

The $650 credit is spread out over 2 years, so you get a credit on your monthly bill of around $27 a month for 2 years.

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caryrae73
Contributor - Level 1

Also I believe if you upgrade lets say after 12 months that $27 credit a month stops.

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Weth
Legend

caryrae73​ is correct. Verizon is doing this very different this year. The $650 is spread over 24 payments to counter your device payments. If you payoff the phone early, or use it to upgrade in 12 months, then the credits stop.

I have 1 line I sent in a iPhone 6 for $650. I have the confirmation the phone was received by tracking, but I have not received any confirmation from Verizon nor confirmation the $650 was approved.

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dangit82
Newbie

So basically your account is neutral once they apply the credit? (you get charged $27 per month and then get credited $27 per month)?

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caryrae73
Contributor - Level 1

Depends on what your monthly device charge is. My 128gb 7 plus I think is $35 a month so I'll pay $8 extra a month. It says it can take 2-3 billing cycles before the credit starts showing on the bill.

dangit82
Newbie

do we get the credit for the first 2-3 cycles?

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vzw_customer_support
Customer Service Rep

I'd like to clarify. You start receiving credit for the device after the first 2 cycles. We can verify if the promotion was successfully added to your account after a few days, but you will not see an adjustment until 2-3 cycles. -Tyler

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dangit82
Newbie

Is it possible that we will not get the full $650 credit? There were many reports from 2 years ago when Verizon was purportedly to give $200 credit for phones traded in, but customers received little more than half that credit.

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DRMOMMIEC
Enthusiast - Level 1

that is what i understand, too

Weth
Legend

Has anyone got any confirmation?

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dangit82
Newbie

do we get the credit for the FIRST 2-3 cycles before the credit starts showing on the bill?

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Weth
Legend

My understanding is you pay the full payment with no offset the first 2 to 3 months.

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cm71td
Enthusiast - Level 2

dangit82 wrote:

do we get the credit for the FIRST 2-3 cycles before the credit starts showing on the bill?

I asked Mary in Verizon customer service this same question.  Here is my understanding of her answer:

  • For the first two bills, you will pay the full payment for the new phone.
  • On the third bill:
    • Your phone payment will be reduced to account for the trade in.
    • You will also receive a credit for the amount you overpaid on the first two bills.
Weth
Legend

Has anyone got confirmation, other than the USPS delivery confirmation, of the phone being accepted for the full value that was promised? I have delivery confirmation, but nothing anywhere on any other confirmation.

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cm71td
Enthusiast - Level 2

Weth wrote:

Has anyone got confirmation, other than the USPS delivery confirmation, of the phone being accepted for the full value that was promised? I have delivery confirmation, but nothing anywhere on any other confirmation.

Verizon got my phones back on 9/23 and they haven't given any indication that they received them yet.  I called them, and the person said that they did scan them in, but it may be two weeks more before I get any email.

You can check the status with the link below.  The "submission id" is in an email they sent you.

Check Electronic Device Recycling Status – Verizon Wireless

For me, the status still says "Recycling Box Mailed" even though they received the phones back 5 days ago.

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dangit82
Newbie

how long do we have to sent our iphone 6 to get the 650 credit?

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Weth
Legend

Received with 30 days.  They have been known to deny after that time. 

I did get full $650 for an iPhone 6 and full $400 credit for iPhone 5. 

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dangit82
Newbie

Thanks for your response!

Do you mean for Verizon to receive the iphone 6 within:

1) 30 days of activating iphone 7 OR

2) 30 days of having received the iphone 7?

I haven't activated yet, still waiting for case. Thanks

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lewisr13
Champion - Level 1

30 days from the time of shipping Of new phone It only takes 2-3 to be received by Verizon.

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dangit82
Newbie

Thanks for respondng!

Clarification- 2-3 days? or 2-3 weeks?

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