$35 to restock a broken phone?

[ShellyJay]

My new iphone was dead on arrival which meant I was stranded without a phone until the following day. I then had to make a trip to the mall to exchange it for a working one. It was there I decided to go with a black one instead of the white , in which I was forced to pay a $35 "restocking fee". The original phone that was sent was not only defective and causing me to be without service for over 24 hours, but I had to take an entire morning off from work just to make the trip to the closest store in the mall. How does one justify charging a customer having to jump through such hoops $35 to restock a broken phone? Totally unacceptable in my opinion.

[winterbaby18]

You changed colors of your iPhone which is an exchange therefore they can charge you a $35 restocking fee.

[ShellyJay]

I understand their "reasoning" behind the extra charge.

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

[Weth · Accepted solution]

It is a shame about the broken phone, but you made it an exchange when you decided to change colors. In that case it is completely justifiable to charge restocking fee as you are not getting like for like. This would not only be Verizon that would do this. If you had just gotten exact for exact, then I would be on your side and say no restocking fee should be charge for broken phone. In fact that is Verizon's policy.