Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
3G vs 4G LTE Network iPhone 6
Tojo1121
Member

I have an iPhone 6 and I was getting on 4G LTE network, but now I'm only on 3G.  Why am I not getting 4G LTE anymore?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: 3G vs 4G LTE Network iPhone 6
vzw_customer_support
Customer Support

I apologize I missed the opportunity to reply sooner, Tojo1121. Generally a plan won’t change the type of signal you see but may affect the speeds. The areas you provided are both fairly well covered LTE areas. Does your phone fluctuate between LTE and 3G or are you only seeing 3G near your signal strength for the past two months? Are your phone calls and text messages working fine? Do you recall any new application or update on the phone around the same time this began?

I’d also like you to navigate to Settings > Cellular > make sure the Cellular Data switch is turned on > Cellular Data Options > Enable LTE > turn to Data Only or if it’s on Data Only, change to Voice & Data. After that’s done, power cycle the phone and see if there’s a difference in your signal.

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: 3G vs 4G LTE Network iPhone 6
vzw_customer_support
Customer Support

I'm so sorry your not seeing our 4G speeds. Let's look into this together. When did this start? What zip code are you in?

JoeL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: 3G vs 4G LTE Network iPhone 6
Tojo1121
Member

It has been within the last 2 months.  My zip code is 34637.  I'm in the Tampa Bay area in Florida.  I work in zip code 33763.

0 Likes
Re: 3G vs 4G LTE Network iPhone 6
Tojo1121
Member

It has been within the last 2 months.  My zip code is 34637.  I'm in the Tampa Bay area in Florida.  I work in zip code 33763.

Could it be the plan that I'm on?

0 Likes
Re: 3G vs 4G LTE Network iPhone 6
vzw_customer_support
Customer Support

I apologize I missed the opportunity to reply sooner, Tojo1121. Generally a plan won’t change the type of signal you see but may affect the speeds. The areas you provided are both fairly well covered LTE areas. Does your phone fluctuate between LTE and 3G or are you only seeing 3G near your signal strength for the past two months? Are your phone calls and text messages working fine? Do you recall any new application or update on the phone around the same time this began?

I’d also like you to navigate to Settings > Cellular > make sure the Cellular Data switch is turned on > Cellular Data Options > Enable LTE > turn to Data Only or if it’s on Data Only, change to Voice & Data. After that’s done, power cycle the phone and see if there’s a difference in your signal.

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: 3G vs 4G LTE Network iPhone 6
Tojo1121
Member

Thank you so much for your help.  It appears that Enable LTE was turned off. 

0 Likes