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$500 Trade in Credit still not applied

Waiting for $500 trade in credit.  Took 3 seconds to take my old phone but still 6 month later no credit. Nice SC_M, Verizon .....

Re: $500 Trade in Credit still not applied
Customer Support

Hello, jg7m262! Help has arrived. That does seem like a long time to wait for the trade-in credit. I would love to take a closer look at the specifics of the account and the trade-in. I will be sending you a Private Note. Please respond to that message.