5S acting like an iPod after update

[lainielou]

My daughter recently upgraded her 5S to IOS 8.3. Since then, the phone is acting more like an iPod. She's only receiving texts/calls when she's on WiFi. We've tried almost everything. What's up?

[vzw_customer_support]

None of this is good ! We would be happy to help. We want you device to work properly. Can you provide the troubleshooting steps that you have covered? Thank you.
BobbyN_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lainielou]

We resynched, toggled the cellular data button, toggled the airplane mode button, turned wifi on and off, restarted the phone, and verified through the Verizon app that the service was on.

[vzw_customer_support · Accepted solution]

Thanks for trying all of those troubleshooting steps lainielou. After you updated the software on your phone did you reinstall of your third party applications? Can you also try to reset network settings on the phone. http://vz.to/1zErL4w  Then test device. Keep us updated.

Thank You,
MichelleS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lainielou]

Somehow it's working again! Thanks for the info!

Sent from my iPhone