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6 plus
RonLaRiv
Member

I've had the phone for a week now and keep getting

"Unable to download upgrade".... What is the problem, I am on WiFi..,.TY

Labels (1)
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Re: 6 plus
mama23dogs
Sr. Leader

Does your phone have enough avalable storage to download the update?

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Re: 6 plus
RonLaRiv
Member

Im on my Mac.....

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Re: 6 plus
mama23dogs
Sr. Leader

I Think you better go into more detail and most likely move your question to Apple forums - not Verizon.

Apple - Login

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Re: 6 plus
kaebfly
Leader

Please explain in detail what's going on. I assume you're trying to update the iOS...are you trying via OTA (over the air) or are you using iTunes? If you're getting the message while trying to do it OTA you may not have enough space left on your iPhone to do it. You would need to delete some data. Or you can do it via iTunes by connecting your iPhone to your computer. If the issue is something different we would need more info.

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Re: 6 plus
kaebfly
Leader

Try looking at this Apple article also https://support.apple.com/en-us/HT201263

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Re: 6 plus
RonLaRiv
Member

I'm getting this message on my Mac......

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Re: 6 plus
kaebfly
Leader

Are you attempting to update iOS? Are you getting the message in iTunes on your Mac? Did you look at the link I provided?

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Re: 6 plus
RonLaRiv
Member

This problem is coming up on my MacBook Pro, not my iPhone.....

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Re: 6 plus
kaebfly
Leader

You're trying to upgrade something on your Mac? As in the software for your Mac? Or are you trying to upgrade your phone using your Mac? Your info isn't very clear. Again, please describe in detail what you're trying to do and what's occurring or we can't attempt to help you.

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