We want to get your device up ad running. Have you tried turning your phone off and then back on? Have you removed and re-inserted your SIM Card?
CarleyR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Yes I just removed and reinserted the SIM card and also tried power cycling the phone. It shows Verizon with 3G and also cell strength but there is no data and calls go directly to a Verizon operator recording.
Also when I go to settings>phone my phone number says unknown.
Ok my issue has been resolved. The phone was exchanged with a new sim card but the old sim card number was sent to Verizon.
Dvdown18, when you go into Settings > Cellular > under - Use Cellular Data For - are any of those features toggled OFF, that may be required to be ON?
Hi Dvdown18,
Awesome. We are so elated to hear that your issue was resolved. Did you need any additional assistance today?
Thanks,
PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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