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6s Plus no LTE
Dvdown18
Member

I had to exchange my 6s Plus, now I don't have LTE only 3G. Is this a service or a phone issue?

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Re: 6s Plus no LTE
Dvdown18
Member

Ok my issue has been resolved. The phone was exchanged with a new sim card but the old sim card number was sent to Verizon.

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Re: 6s Plus no LTE
fernandobot
Sr. Member

check Settings > Cellular > Enable LTE

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Re: 6s Plus no LTE
Dvdown18
Member

I did that already, thanks

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Re: 6s Plus no LTE
Dvdown18
Member

It did not solve the issue

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Re: 6s Plus no LTE
vzw_customer_support
Customer Support

Hey, Dvdown18. 3G can seem super slow, so I definitely feel your pain there. Lets figure out why that's happening. Can you still place calls, send texts, and browse the internet? Are you currently using Wi-FI? What zip-code are you in?


MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: 6s Plus no LTE
Dvdown18
Member

Yes everything works so far over wifi. I have not placed a call yet. My zip code is 89147. Thanks

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Re: 6s Plus no LTE
fernandobot
Sr. Member

have you tried resetting your network settings? Settings > General > Reset > Reset Network Setttings

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Re: 6s Plus no LTE
Dvdown18
Member

Yes I did that

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Re: 6s Plus no LTE
fernandobot
Sr. Member

when was the last time you had an LTE?

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Re: 6s Plus no LTE
Dvdown18
Member

So I actually don't have any cell service no data or talk.

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