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911 error
BETHLINY21
Member

My phone dialed 911 in error.  How do I stop the text messages being sent to my family with my location?

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Re: 911 error
vzw_customer_support
Customer Support

@BETHLINY21 FamilyBase is a fantastic feature. I’m glad to know that you’re taking advantage of the application. When you dial 911, a text is sent to the account owner explaining that A phone on the account dialed 911 and all restrictions will be suspended. We’re unable to stop that particular alert. Please visit our “FamilyBase FAQs” page http://vz.to/2tRddkI refer to # 2 to the bottom of the page “911 Experience” section for additional information.

EvelynR_VZW

Follow us on Twitter @VZWSupport If my response answered your question, please click the “Correct Answer” button under my reply. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: 911 error
vzw_customer_support
Customer Support

@BETHLINY21 FamilyBase is a fantastic feature. I’m glad to know that you’re taking advantage of the application. When you dial 911, a text is sent to the account owner explaining that A phone on the account dialed 911 and all restrictions will be suspended. We’re unable to stop that particular alert. Please visit our “FamilyBase FAQs” page http://vz.to/2tRddkI refer to # 2 to the bottom of the page “911 Experience” section for additional information.

EvelynR_VZW

Follow us on Twitter @VZWSupport If my response answered your question, please click the “Correct Answer” button under my reply. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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