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Any news on when the call and text message detail log will be fixed?
Cneel33
Member

when will detailed call and text message info be fixed???

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Re: Any news on when the call and text message detail log will be fixed?
vzw_customer_support
Customer Support

Cheryl, glad to have you here with us. Not sure of a date yet, but we do have a way you can reach it from your phone even before then. On the bottom of the page, when you scroll all the way to the bottom, there is a link to go to the desktop site. If you click on that link it will bring you to the page you need on your device. It will give you full access. Let us know how this works for you.
CheriS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Any news on when the call and text message detail log will be fixed?
MiiHere
Leader

What steps are you taking to view it?

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Re: Any news on when the call and text message detail log will be fixed?
Cneel33
Member

LLogging on as usual, going into detail. It only show totals not to and from.

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Re: Any news on when the call and text message detail log will be fixed?
MiiHere
Leader

Did you click any of the options on the left?

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Re: Any news on when the call and text message detail log will be fixed?
Cneel33
Member

Yes, still not working. Has not worked for at least a week now.

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Re: Any news on when the call and text message detail log will be fixed?
MiiHere
Leader

What happens when you do click on minutes, data, or messages?

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Re: Any news on when the call and text message detail log will be fixed?
Cneel33
Member

sshows total minutes, texts and data used. Click on individual line and still only shows total for that line. I have used this feature for a long time. since the web site has changed to this new format, I am unable to view.

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Re: Any news on when the call and text message detail log will be fixed?
MiiHere
Leader

These are the steps that work for me:

My Verizon

My Account

View Usage

Under “Overview” on the left click Messages / Minutes / Data

Click the phone number you wish to see

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Re: Any news on when the call and text message detail log will be fixed?
MiiHere
Leader

Are you on your computer or the phone?

Clear your web browsers cache and history and be sure to scroll down once you've selected the line you want to view. Each computer will be different, but mine looks hidden until I scroll down.

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Re: Any news on when the call and text message detail log will be fixed?
Cneel33
Member

I Have tried all of these steps for a week now, nothing works. Looking at the posts on this site it looks like it's been a problem since Verizon updated their website recently. I hope it's fixed soon or I will be another unhappy customer.

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