App Store blank

[Pand212]

Since the update my App Store is blank. Please help!

[tbo27]

try reset home screen layout in settings general reset

[Pand212]

How do I do that?

[Pand212]

I found it and it didn't do anything.

[kaebfly]

Have you tried resetting your phone (holding home button and lock button simultaneously until phone reboots)?

[jhulgan]

Resetting the homescreen layout does nothing but put apps into alphabetical order.

Would also suggest rebooting phone holding power and home buttons together for about 10 seconds until Apple logo is seen.

May also try going into settings > App Store and signing out and back in with Apple ID.

[vzw_customer_support]

You've come to the right place for help Pand212. Let's get to the bottom of this and get your App store back to normal.

What do you see when you open the App Store? Are you not seeing anything at all or are you not seeing things you've purchased in the past? Which iPhone model do you have?

JohnB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Mhon]

I've got IPhone 5c. When I turned on I saw an apple logo for a while then after that an I tune music logo with the charger cord appearing one screen.

[Mhon]

How can I do that if I cannot go to the applications on the phone?

[kaebfly]

You need to connect your iPhone to a computer if you're getting that on your screen. You'll have to restore it via iTunes.