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App update
BigBobVNVMC
Member

Phone keeps asking for Apple password to process updates (IPhone 6+). Then keeps saying unable to validate? Have went on PC and signed inwith no problem? Suggestions?

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Re: App update
vzw_customer_support
Customer Support

BigBobVNYVMC,


That's interesting that you're phone is unable to validate your password. We'd love to assist in finding the root cause.


Can you describe the exact message that you're receiving? Are you connected to mobile data or WiFi when attempting to log in?



TVZWorC_VZW


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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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