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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
Primordial_Soup

I use my Apple ID all the time for iTunes and with no problem.

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
Salisbury
Sr. Member

  Yes you must establish a iCloud account on the iPhone, see if these directions will help.

iCloud - Setup - Apple

  Seems like you're trying to set up Comcast as you're primary email account on the iPhone but you still need to have a iCloud account to use all the functions for the iPhone. You can trust iCloud it is OK.

  Also where you have Comcast - Xfinity the Wi-Fi it will give you faster internet speeds than Verizon does along with saving data. But you can get to that later. I'd first try setting up a Apple user account.

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
mama23dogs

If you didn't receive your verification or reset email - Apple Support

Recover Your Apple ID - Apple

YOu need to remember and keep you Apple ID and password safe.  It is how you purchase apps and music, and locate your device with iCloud if it is lost.

On that note, please turn on iCloud and find my iPhone. 

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
Primordial_Soup

Thanks Salisbury. The problem is that I can't create my account. It keeps giving me an error. I think I will need to go to a Verizon store to see if they can figure out what's going on. Part of the problem, I'm sure, is that I have never found the iPhone user-friendly. I've always been fine using my iMac but am continually frustrated with this iPhone.

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
Salisbury
Sr. Member

  Primordial_Soup, I think I'm screwing you up here. You already have a Apple ID account set up. So if you want to use Comcast as your primary email on the iPhone. I think you have to go into the Setting > iCloud and turn OFF the mail toggle, then go to the Mail icon on your Homepage and set up Comcast.

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
Primordial_Soup

I now got a pop up message that said there was an error connecting to the Apple ID server so I get thwarted in every direction. It's making me suspect the problem is more complicated and beyond my ability to resolve, even with the helpful advice I've been given. I appreciate your attempts. I wish I could at least allocate points like they have on the Apple Forum. I don't see that here.

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
mama23dogs

What do you mean you can't create your account?  Which account?  Apple and iCloud?

From what you wrote, I don't think you understand the Apple ID and its importance.  It's like a Social security number.  Everything Apple, your entire phone, requires this Apple ID to function.  It syncs your information, calendar and contact list from computer to phone.  It allows you to locate the phone if it's lost. 

WHen  you sign up for the Apple ID, it sends a email to the email you use and you have to respond to activate you account.  Periodically you have to verify you password, which is what is happening now.  It is asking for the Apple ID password, NOT your Comcast email password.

IF you don't remember your Apple password, use the link I added above and reset it.

I You are having a problem accessing your Comcast email on the iPhone, I am not surprised. 

Set it up on the Comcast account to forward to your icloud email.  It will probably be the same as your Apple ID, but end with @icloud.com   My experience is the private email cannot be reliably added to a mobile device.

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
mama23dogs

Yeah, did you ever verify your email with Apple?

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Re: Apple ID Verification - not recognizing password. (iPhone 5C)
mama23dogs

@allisonc_vzw I think you got trigger happy, OP has no resolution yet.

allisonc_vzw

Re: Apple ID Verification - not recognizing password. (iPhone 5C)
Salisbury
Sr. Member

   mama23dogs, what you wrote is incorrect.

I You are having a problem accessing your Comcast email on the iPhone, I am not surprised. 

Set it up on the Comcast account to forward to your icloud email.  It will probably be the same as your Apple ID, but end with @icloud.com   My experience is the private email cannot be reliably added to a mobile device.

By going into Settings > iCloud and toggle off Mail. Then going to the Mail icon on the Homepage you can then set up Comcast as your primary email account on the iPhone by simply adding your Comcast user name and password. I've done it.

This is with iOS 9.2.1 and Verizon carrier 23.2

In fact I was also able to use Comcast as the primary email when using a Droid Maxx.

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